Sanjeev Garg Email & Phone Number

Virginia, United States

• Managing Service Delivery for Data Centers and AWS cloud Infrastructure hosting critical application environment for North America Toll Free Number Registry• Ensuring Service delivery of all services meets quality, scope and service level requirements• Monitoring quality on multiple projects to ensure compliance to best practices and quality standards• Manage all program metrics, reporting, and cost targets as agreed, including process measurement and improvement, SLA metrics• Leading infrastructure related discussions in customer hosted multi-vendor meetings • Customer Relationship Management at different levels of customer organization• Track record in maintaining high customer satisfaction score (CSAT)• Staff Management - Mentoring, performance evaluation etc• Ensuring compliance to all defined processes, policies and procedures• Financial Management - P&L, PIP, cost reduction• Contract compliance and review of new SOWs/change orders• Working closely with customer, infrastructure teams, applications teams and other vendor partners to understand new build requirements for timely delivery and to meet project timelines• Working with customer and internal teams to identify hardware and licenses requirements for expansion and ensuring timely procurement• Experience in application migration from legacy infrastructure to Virtualized DC and Cloud Infrastructure• Experience in Data Center Migration/consolidation• Experience in managing Service Delivery both in dedicated and shared model• Quarterly Business Review Meetings with customer's leadership team• Identifying improvement areas and new opportunities in the account• Working with sales and pre-sales team for EN business opportunities • Interfacing between customer and internal functions to provide insight on customer's business requirements• Escalations management• Vendor Management

Noida Area, India

Role: Service Delivery Manager (Jan 2012 - Mar 2017)Responsible for Global Service Delivery for a leading Telecom Service provider – Proximus based out of Belgium.• Financial Management - Budgeting, Revenue forecasting, cost optimization, P&L, PIP• Exploring additional business opportunities from existing customer (EN) and preparing proposals• Worked with Business Development team on new RFPs and preparing solutions• Consistently achieved high standards of Service SLAs, Gross Margin, Attrition, Delivery Excellence, Operational Excellence, Customer satisfaction (ACSAT).• Value addition in operations through Automation, process improvement & Service improvement• Mentored staff in establishing individual expectations, fostering creativity and self-motivation by implementing result expectations• Responsible for Monthly/Quarterly/Bi-annual Governance Reviews with CustomerRole: Senior Manager (Jun 2009 - Dec 2011)• Managed day-to-day operations of 3G Core network operations for a Global client-Proximus Mobile, Belgium.• Lead offshore Operations team of around 30 resources for smooth Operations of 2G/3G Core network under ITIL practices.• Responsible for KPI Management and Root Cause Analysis• Provided technical support, prepare technical document/presentation to customer for network related requirement and issues• Measured programs and processes for strengths and weaknesses and implemented changes as needed.• Formulated policies and strategic plans and implemented procedures.• Participated in new Projects to understand the requirement and providing /implementing solutions.• Participated in the hiring, training and assessment of Team members.• Weekly and monthly governance meetings with customer

Gurgaon, India

• Handled Core Network Design and planning activities for a leading Telecom Service Provider• Providing Solution/ High Level Design of core Network• Prepared BoQs/solution document for expansion of existing network• Worked on VERDI and ECP tools• Planning for AXE nodes, MSSs, MSC-S blade cluster, MSS in pool• Provided technical support to Sales, Marketing, Project managers and Customer• Lead technical discussions with customers• Optimization of Core Network• Network Audit and Performance improvement

India

• Technical Lead for Mobile Core Network, NLD/ILD MGw Operations, Design & Planning and Network Performance• Design and Planning for Core Network• BoQ validation and finalization with vendor• Database Planning, Management and administration• Technical discussions with vendor for new product/feature implementation• Automation of routine activities to improve operational efficiency• Planned Operational activities with minimal Network impact• Team Building, Team Management and resource optimization• Responsible for O&M activities of GSM Core network, NLD/ILD Media Gateway• Coordination with cross functional teams for different operational issues• Analyzed signaling traces such as SCCP, ISUP, MAP, BSSAP, CAP, INAP for root cause analysis of different problems such as location update, low ASR, call failure, SMS problems• Vendor Management - Technical issues, Patches Implementation, Hardware and So􀁍ware expansions• Performance improvement of core network - ASR, Link load, MSRN, LUSR SMS-SR, PSR etc.

India

• Core Network Alarm Monitoring, Operations and Maintenance, Performance Management• Integration of new BSC/POI/IVR servers and Acceptance testing with other operators• Handled issues related to E1 faults, routing, roaming, SMSC, VAS, Provisioning, CDRs etc• Handled Customer complaints• IREG testing for National and International Operators• Analysed CDR files, Traffic reports and signaling traces• Hardware and Software upgrades

Master Of Business Administration (M.B.A.), Marketing

Bachelor Of Technology (B.Tech.), Electronics And Communications Engineering