Sanjeev Garg Email & Phone Number

Virginia, United States

• Managing Service Delivery for Data Centers and AWS cloud Infrastructure hosting critical application environment for North America Toll Free Number Registry
• Ensuring Service delivery of all services meets quality, scope and service level requirements
• Monitoring quality on multiple projects to ensure compliance to best practices and quality standards
• Manage all program metrics, reporting, and cost targets as agreed, including process measurement and improvement, SLA metrics
• Leading infrastructure related discussions in customer hosted multi-vendor meetings
• Customer Relationship Management at different levels of customer organization

Noida Area, India

• Role: Service Delivery Manager (Jan 2012 - Mar 2017)Responsible for Global Service Delivery for a leading Telecom Service provider – Proximus based out of Belgium.
• Financial Management - Budgeting, Revenue forecasting, cost optimization, P&L, PIP
• Exploring additional business opportunities from existing customer (EN) and preparing proposals
• Worked with Business Development team on new RFPs and preparing solutions
• Consistently achieved high standards of Service SLAs, Gross Margin, Attrition, Delivery Excellence, Operational Excellence, Customer satisfaction (ACSAT).
• Value addition in operations through Automation, process improvement & Service improvement

Gurgaon, India

• Handled Core Network Design and planning activities for a leading Telecom Service Provider
• Providing Solution/ High Level Design of core Network
• Prepared BoQs/solution document for expansion of existing network
• Worked on VERDI and ECP tools
• Planning for AXE nodes, MSSs, MSC-S blade cluster, MSS in pool
• Provided technical support to Sales, Marketing, Project managers and Customer

India

• Technical Lead for Mobile Core Network, NLD/ILD MGw Operations, Design & Planning and Network Performance
• Design and Planning for Core Network
• BoQ validation and finalization with vendor
• Database Planning, Management and administration
• Technical discussions with vendor for new product/feature implementation
• Automation of routine activities to improve operational efficiency

India

• Core Network Alarm Monitoring, Operations and Maintenance, Performance Management
• Integration of new BSC/POI/IVR servers and Acceptance testing with other operators
• Handled issues related to E1 faults, routing, roaming, SMSC, VAS, Provisioning, CDRs etc
• Handled Customer complaints
• IREG testing for National and International Operators
• Analysed CDR files, Traffic reports and signaling traces

Master Of Business Administration (M.B.A.), Marketing

Bachelor Of Technology (B.Tech.), Electronics And Communications Engineering