• To ensure the smooth and efficient operation ( Reception , Cashiering , Concierge and Guest Relations.)• A ‘ One Point Contact ‘ for all the in-house guest , in case of guest requests , complaints or any other feedback.• Maintaining room inventory by efficient room blocking to ensure guest satisfaction as well as keeping opportunities to ensure quick turnaround time to resell the room.• Carry out operational functions such as staff briefings, duty roster and shift management.• Ensuring if all the operational standards set for all the processes are followed by performing internal quality audits and review.• Room inventory control and night audit.• Generate and maintain all reports pertaining to the Front Office department.• Coordination for group movements.• Up selling rooms to maximize revenue. • Regular monitoring of GSI (Guest Satisfaction Index) and feedback to ensure prompt, efficient and accurate service to all guests.• Maintaining strong inter-departmental rapport with the other core departments to ensure personalized, prompt and flawless service to all guests. • Supervise the Guest Service Assistants and Supervisors in their daily work and coordinate the day to day operations as a team thus enhancing staff morale• Adherence to all key Front Office processes as a team by adopting cost effective means of operation and review the same through In-Process Measures.• Handling guest complaints by empathizing with the guest by quick follow-up & service recovery. Also taking corrective steps to ensure the same mistake is not repeated.• Training of Front Office Assistants & Supervisors.

• Handling Inbound and Outbound calls from Travel Agent and guest.• Updating different web-sites according to the room position rates and packages.• Looking after future booking, Group bookings, over booked dates and black dates.• Mailing packages and special rates to the Travel Agents and Companies.• Making courtesy call to the companies and Travel Agent for business.• Maintaining Reports. • Maintaining Business of books on daily basis• Sending single window to all the departments at the end of the day.• Maintaining RSO reports and Companies productivity on month basis.

▪ Completely responsible for all front of house operation▪ Handling customer feedback and coordinating daily operations▪ Maintains Liaison with FRRO office▪ Ensuring no discrepancy in rates codes ▪ Securing payment from the guests▪ Ensuring a smooth coordination with other departments like Housekeeping, F&B outlets, Engineering and Security.▪ Responsible for the entire property during night shifts

▪ Completely responsible for all front of house operation▪ Handling customer feedback and coordinating daily operations▪ Maintains Liaison with FRRO office▪ Ensuring no discrepancy in rates codes ▪ Securing payment from the guests▪ Ensuring a smooth coordination with other departments like Housekeeping, F&B outlets, Engineering and Security.▪ Responsible for the entire property during night shifts

Handling guests relations in all the outlets as well as Front Office Co ordination with Travel Agents & Corporate. Take feedback and make the guest comfortable during their stay.Night auditing. Overall the job included Reception, Reservation, Bills and Cashiering.