Aspiring Product Manager with over 17 years of extensive experience in Invoice Billing, Financial Shared Services, and Digital Transformation. Proven ability to understand customer needs, translate them into actionable insights, and collaborate with cross-functional teams to deliver innovative billing solutions. Adept at leveraging domain expertise to drive product enhancements and process improvements, with a strong focus on customer satisfaction and operational efficiency.CORE COMPETENCIESProduct Management: Agile (Scrum, Kanban), Product Roadmapping, Feature Prioritization, MVP Development, User Story CreationDomain Expertise: Invoice Billing, Agreement to Cash, Financial Shared Services, Process Re-engineeringCustomer-Centric Approach: Voice of the Customer (VoC), Requirements Gathering, Stakeholder Communication, Customer Journey MappingDigital Transformation: Automation (VBA Macros, DataLoader), Lean Six Sigma, Process Optimization, Digital Invoice PlatformsLeadership: Cross-functional Team Collaboration, Project Management, Goal Setting, Performance ManagementTechnical Skills: Oracle R12 & 11i, Salesforce.com, Safe Keeper Plus (SKP), Advanced Excel VBA, Smartsheet, AWS