Sanjeev Kumar Email & Phone Number

Gurugram, Hr, In

Gurugram, Haryana, India

Gurgaon, India

Gurgaon, Haryana,

Responsible For:- Drive revenue through Advertiser sales- Client Services- Drive revenue through CPL, CPS, CPC, CPI Stream- Escalations and on time issue resolution to existing clients- Adding new business and Clients through cross sell- Strategies, planning and execution- Managig team of highly passionate Account Managers- On-time number confirmation for invoicing- Bring highest payout in Industry- Ensure on time payments from Advertiser s- Check variant of campaign with competitor

Gurgaon, Haryana

 Website Management :- Managing e-Commerce website of The Body Shop India(www.thebodyshop.in). Taking care of look and feel, catalogue update, stock update, new product upload, new page upload, etc. Order Management: - Order/ Payment Approval, Processing, Timely Dispatch of Orders, Tracking of Deliveries etc.  Customer Service & Retention:- Resolving customer issues and escalations and providing excellent after sales support. Ensured timely and proper feedback to be given to satisfy the customers. Retain the customer with attractive retention strategies. Traffic on website- Ensuring higher traffic on the website with the online marketing tools like SEO, SEM, SMM etc. Also ensure conversion on the website through attractive promotional activities. Business Development & Marketing:- Tie-up with large corporate and RnR companies of bulk orders to meet the sales targets. Website Promotion and Listing on Other Websites- Listing of promotional coupons and other promotion on other Deal websites to attract traffic and higher conversion percentage.  Business Analysis:- Analysis of Business and revenue through different categories. Promotion of less contributing products. Liquidation of Blocked stock lying in warehouse. Team Management- Managing a team of Business Development Executives. Ensuring best sales results and output by using various team management strategies. Ensuring proper Product Training, Planning, Motivation and Control for best results. Stock & Inventory management:- Ensuring proper stock and inventory all the time at the website to ensure higher conversion. MIS & Reporting :- Weekly, Monthly and Quarterly reports to be sent to concern Departments.  Integration of other tools- Analysis, evaluation and implementation of other 3rd party tools like live chat, Zendesk incident capture system and customer care soft wares.

New Delhi Area, India

 Platform Sales:- Sale of E-commerce enable web store to Brands, Distributors and Retail Chains with integration of Shopping cart, PG and Logistics. Business Development: - Business Development, Marketing and Promotion of Platform thru emails, websites and search portals. Customer Service & Retention:- Resolving customer issues and escalations and providing excellent after sales support. Ensured timely and proper feedback to be given to satisfy the customers. Retain the customer with attractive retention strategies.  Team Management- Managing a team of Business Development Executives. Ensuring best sales results and output by using various team management strategies. Ensuring proper Product Training, Planning, Motivation and Control for best results. Participation in Expos and Exebitions:- Actively participating in Expos and Exebitions for leads and Business Development. Training to Platform Users:- Providing Best training of Admin Control panel to Platform users for Order fulfillment, catalogue upload, Editing, Handle logistic, Vendor Management, Purchase and inventory Management. Also providing tips to increase traffic, transaction volume and revenue through online sales by various promotional activities and strategies. MIS & Reporting :- Weekly, Monthly and Quarterly reports to be send to concern Departments.

New Delhi Area, India

 Sale and Distribution :- Sale and Distribution of GPS based Vehicle Tracking Systems to Individual customer and Large & Small Corporate. Business Development :- Marketing of Brand and product thru emails, broachers and ads. Promotion of products thru websites and search portals. Handling Resellers and Distributors:- Making New Resellers and distributors of Products and Managing Existing resellers / distributor with complete support and Service. Customer Service & Retention:- Resolving customer issues and escalations and providing excellent after sales support. Ensured timely and proper feedback to be given to satisfy the customers. Retain the customer with attractive retention strategies.  Team Management- Managing a team of 10-12 Sales and support Executives. Ensuring proper manning, leaves, and rosters. Planning, appointing, motivating and controlling the team for best results.

New Delhi Area, India

 Sales- Proactive selling of Handsets, Postpaid and Prepaid plans, Packages and Recharge Coupons. Explaining all new packages and new scheme to customers at the shop level. Aim is to achieve Set sales targets with the Team by making use of various strategies. Inventory Control: - Ensuring minimum shrinkage of stock from store by controlling theft, damage, and defect of items. Daily, weekly and monthly stock audits are also to be done on regular basis Customer Service- Taking escalation and solving customer queries to a satisfaction level of their requirements and leaving a benchmark. Ensuring correct and timely feedback is provided. Main focus on customer retention. Team Handling- Handling a Team of 12- 16 members. Ensuring proper manning, leaves, and rosters. Planning, appointing, motivating and controlling the team for best sale results. Focus on agent attrition.  Handling Commercial Area- Handling airtime, and commercial area, stock and invoices, taking care of cash, activation of prepaid and postpaid connection. Selling vouchers and airtime. Quality and Training – to help new joinee to learn process, taking care of quality and dialog audits, providing necessary training to the fresh exe to deliver best quality. Floor Management –managing floor, handling escalations, control wait time, ensuring best look and feel to the customers inside the Vodafone store. MIS and Reports: - Daily, Weekly and monthly MIS and reports to be made and sent to the concerned deptt.

B.Com Graduate, Commerce

Mba, Marketing And Retail Management

Higher Secondary