Working as Service. Manager - Export Service for development of Network for Sales-Service and Spares.New product launch and Training of manpower.

My responsibility includes of getting below completed:-Network development, Dealer development, Manpower development, Training of Technicians, Spare parts network development, Achieving the required market share with support of Service.

Service Manager for ME country.

JOB RESPONSIBILITIES :
Network Development in terms of Appointment of Dealers and other channel members,
Manpower training, on Sales, Service & Spares in Egypt and Iran.
Effective running of Assly. Line. Which has been introduced by me in Egypt. This is 1st Assly line for any distributor outside India.

Increasing customer reach through extensive Network Development.
Appointing dealers, Service Outlets, Certified Mechanics, & ASC'S of Distributor
Implement and maintain effective Service Standards at Dealerships
Technical feedback analysis received from field. And suggesting HO accordingly.
New product promotion/ sales support campaigns
Warranty control to reduce NCR at distributor locations.
Training and development of Dealers Engineer & Service Manager for ensuring quality service.
Promotional activities (Organizing Mega Sales & service camps, to promote Sales & brand building.
Increasing Spares Sale from 2mn USD to 14 Mn in just 5 years

Building brand image on diesel commercial vehicles is the main task. As the head of the service team, my role is to finalize the network for sales-service & Spares. Teams target is to appoint at least one 3S outlet every District. In which 33 "3S" outlets already introduced in 5 months. By the end of this FY all Dist. HQ to have one 3S outlet. Conducting Opinion makers meet and Customer meet to know the pulse of the market to analyze the movement.Additional Charge for Ethiopia & Nigeria in Fy 08-09Network Development in terms of Appointment of Dealers and other channel members,Manpower training , on Sales, Service & Spares.

Working as Regional Head for Central & East Java and South Sumatra. As Bajaj Auto had just started its business in Indonesia from Dec-06, thus major role to play for Network Development in terms of Appointment of Dealers and other channel members, Manpower development, training Local manpower on Sales, Service & Spares. Keeping co-ordination with Head office for market development and Brand Building. Due to efficient Teamwork we are able to achieve a figure of 1250 vehicle sales every month in Sports Bike segment in just 5 months. In service the Customer satisfaction index has reached a level of 92 % in a very short span. The Service policy was also developed by me for Indonesia market.