Sanjeev Sood Email & Phone Number

Noida, Uttar Pradesh, India

Noida, Uttar Pradesh, India

I am working as Group Manager IT Governance & Risk compliance,supporting and handling the ITGC SOx tester team for a UK based large Pharma company.Role include the planning and execution of ITSG SOx testing for 40+ applications, tools and infrastructure governing the day to day team performance & customer interaction.Planning for Cycle SOx plan to execute the all ITSG controls and closer of observation end to end.Team management,IT service delivery & Governance.

Delhi, India

Gurgaon, India

Information Technology Executive with 19+ years of Experience in IT service delivery. Proficient in people management, process checks, analytics, implementing systems / procedures with proven ability to achieve and exceed targets in operational & quality constraints, fostering team performance with strong communication & relationship management skills.An established record as a service delivery executive & business partner who collaborates with other executives to use technology to transform and simplify business processes while delivering measurable benefit. An energetic leader with a passion for people development, a track record of recruiting and retaining top talent and a demonstrated ability to effectively lead and work in a highly matrixes environments. Served as IT Operations / Infrastructure executive managing large teams across multiple locations. Managed multiple Projects / Programs involving multiple teams & geographies. Demonstrated Business & Account Management. Well-versed with compliance to Industry standards like ISO 20000, ISO27001, SAS70 (SSAE-16), COPC, SoX, PCI, HIPPA, FFIEC. Proven ability of balancing short & long term goals in Information Technology. Budgeting & Accounting (CAPex + OPex) In-depth knowledge on Service Level and Incident Management. Deliver SLAs as committed to Business. IT Operation and Service Delivery. Client Management and vender Management. Risk and Compliance, Asset Management and Quality Assurance. Ensure & drive excellent relationship with Business Leaders, Cross Functions & Vendors / Partners. Ensure high Utilization of Business resources. Create opportunities for high business productivity. Lead Information Security & Compliance initiatives. Execution of short-term preventative actions and long term process improvement.

Managed the 24*7 IT service delivery operation in client location " American express service center "with the team of 24+ desk side ,server support ,AMT, Network and Telecom engineer.

Job responsibilities included handling of day-to-day customer escalations, team management, interdepartmental coordination, and team management so as to ensure higher customer satisfaction & Business Growth.Handled Out locations branches includes Jaipur, Lucknow, Bhopal and Chandigarh (Based at Delhi in H.O) for Business Growth in terms of target set by the company, coordination for all projects & team development & eventually satisfaction of team members for their long-term association with Digitech.Handled Team of Direct & Indirect Engineers & ensuring that Service deliverables are as per the target laid by the company.

Master Of Business Administration (M.B.A.), Information And Technology Opeartion

Bachelor Of Engineering (Be), Electrical And Electronics Engineering

B.E., Electronics And Telecommunication