GrapeCity is a software development company with headquarters in Japan and more than 1200 employees across Asia and the United States. For more than 30 years, GrapeCity has brought the benefits of the latest technologies to enterprises around the world by providing optimized software solutions and services. GrapeCity's areas of expertise include software development, custom application development, mobile application, component development, developer support, quality assurance and testing, porting and testing services for mobile applications, as well as business solution expertise in areas such as Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP).* Head of Operations of India office. Areas of responsibilities1. Man Management - Recruitment, Training, Appraisals/ Performance Management / providing feedback, Compensation planning, Team building and motivation, discipline within the team and adherence to company policies2. Divisions Business Plan - Business plan preparation, Execution of approved business plan, Quarterly review of actual vs plan, taking corrective actions, Attainment of revenue and profitability targets3. Infrastructure Management - Based on current/projected needs, plan and prepare required infrastructure, Ensure effective and efficient use of the facilities and infrastructure, Maintain facilities and infrastructure in a manner that will optimize performance4. Special Projects - Campus hiring, Account management, Plan and execute new business ideas, Delivery services, Quality Initiatives5. Communicate and Manage stake holders expectations

Overall head / in-charge of the Technical Support Division. Areas of responsibilities1. Man Management - Recruritment, Training, Appraisals/ Performance Management / providing feedabck, Compensation planning, Team building and motivation, discipline within the team and adherance to company policies2. Divisional Business Plan - Business plan preparation, Execution of approved business plan, Quarterly review of actual vs plan, taking corrective actions, Attainment of revenue and profitability targets3. Handling Pre-Sales Affaire - Support US office in dealings with potential customers, Assist in proposal preparation, agreement negotiations, Interact with potential / current customers as requested by US office with a view to generate additional business4. Customer Relationship Management - handle interaction with customers, keeping an open channel and providing timely responses and reports, Address issues/concerns raised by customers in a professional manner, Ensure customer satisfaction is maintained at a high level5. Infrastructure Management - Based on current/projected needs, plan and prepare required infrastructure, Ensure effective and efficient use of the facilities and infrastructure, Maintain facilities and infrastructure in a manner that will optimize performance6. Process Institutionalization and Quality Assurance - Focus on establishing, following and improving processes within the team, Put in place reporting mechanisms and systems to monitor performance, Ensure delivery of high quality support services and adherance to SLA standards

Essel Group has been a leading business conglomerate having diverse business presence across media, entertainment, packaging, infrastructure, education, precious metals and technology sectors. Essel offers a strong portfolio of numerous entertainment and news channels, reaching millions of viewers in India and internationally. "ZEE" is considered as one of the strongest Indian Media brands across the world.Essel's distribution arms – 'Dish TV' and 'WWIL' with their vast reach across the country provides quality viewership experience to millions of subscribers and is well poised to take advantage of the mandatory digitisation of the distribution platforms in the country.Job Purpose - Responsible for overall control of delivery centers of Telecom, IT, Media and Entertainment arena, Man-management, Business Plan and Revenue/profitability targets, Customer relationship management, Infrastructure management, Implement operational systems and procedures and Feedback mechanism for product development

Roles include business development, recruitment, training, performance appraisal, employee development and achieving sales target

Held various positions while handling India service delivery centres (Area Manager, Regional Manager and AGM). Successfully managed service delivery at Singapore, V'nam, Sri Lanka and 14 major cities across India. Unicorp had a strategic alliance with Compaq Computer Asia, Singapore, for the entire range of Compaq PC and servers to offer total IT system integration & networking solutions in India and South East Asian Markets.

Worked for ABB Process Automation in sales and marketing division of DCS (distributed control system) and SCADA (supervisory control and data acquisition) systems based on VAX 3400 and 4300 minicomputer systems (second generation) of Digital Equipment Corporation