• Technical Program Manager Lead for Secure Future Initiative for Azure Data Manager for Energy (ADME)Landed 99.63% completion rate for Security Waves 1,2 and 3 for ADME under Business Industry Solutions. Effort utilized ~2100 dev days and had 84% of total KPI items under BIS-BIC Solutions• TPM lead for effort to reduce vulnerabilities. ADME inherited 425 vulnerability action items as part of PLR GA requirements. I was able to reduce it less than 165.• TPM for Release managementADME releases were not meeting desired cadence of month releases and duration of a sprint I engaged in engineering quality initiatives and led effort to reduce release cycle duration and increase predictability.• TPM for Carbon performanceIn partnership with Schlumberger (SLB) we were able to meet performance standard of Pre-PaaS environments in ADME and transitioned workload from to ADME

• API ManagementManaged API releases and version Management for Microsoft Connected Vehicle Program (MCVP)• Managed engineering relationship with Volkswagen

• As CXP PM, I drove customer engagements to increase Azure usage, reduce escalations, address customer health concerns, and improve the Microsoft cloud experience for at-risk and strategic customers.• Lead the Pulse Program for Voice of Field to ensure timely feature/product delivery and semester planning, fostering partnerships within Azure Engineering, CXP, and Field teams.• Lead the Azure Customer Engineering Exchange Program (ACX), managing S500 customer management across CXP/CSU/AG/CSE to drive operational excellence and automation improvements.• Lead Azure OneList, a Customer Experience Program for Azure and Partners, collaborating with UVOC.• Collaborated with product marketing, engineering, sales, services, and One Commercial Partner (OCP) to develop global strategies and execute key cross-division projects related to Azure Cloud Services and Microsoft Partner Programs.• Gathered VOC from Field Leadership worldwide to identify feature requirements and manage prioritization.• Engaged in reviews to influence product backlog grooming based on feedback, driving new feature development or enhancements.• Capture and manage significant CPE issues to create awareness and address potential misalignment across the company.

• Managed Customer Executive relationships with IT Directors, CTO, CIO, and LOB Leaders Enterprise Customer• $20 M Account Portfolio Planning and execution for Cloud and Enterprise Strategy delivery • Architecting and delivering Cloud solutions to enable Digital transformation of Microsoft customers• Manage Premier Support Delivery for key Enterprise Accounts by ensuring excellent delivery of services across entire support lifecycle, including Service Delivery Planning and Management, Incident Management / Escalations and Proactive/reactive Remediation Services.• Delivered 96% Renewal rate for existing portfolio and 23% growth for Premier contracts.• Increased Azure footprint at customers site by an average of 20%• Top Sub Award recipient for FY16

• Lead Engineering teams to improve customer experience for “Lync/Skype for Business” by fixing high visibility issues with in-market version.• Lead cross functional virtual team consisting of Service Delivery Managers, Global Cluster Leads, Escalation Managers to manage, monitor and coordinate, resolution of Critical Executive escalations.• End to end ownership of various listening channels for prioritization of customer reported issues for inclusion in Agile sprint cycle for hotfix consideration • Awarded Peak Performance award for 2014 Q3 for saving $ 31.6 M revenue, spread across 4.5 M Seats

• Promoted to move to US to seed new teams in newly created Fargo Technical center• Hired and Managed geographically dispersed teams of 10 – 17 Sr Engineering resources in a matrix remote environment• Coaching and Mentoring technical resources to facilitate higher performance levels and ensure on-going career development• Manage Offshore vendor relationship and P&L with them• Collaborate with Critical Situation Management team to manage communication and ensure resolution• Beta Product Planning accountability• Nominated for Fargo MS Campus Vision Award• Team recognized as best team in the cluster in FY06 for CPE results• Won “Great People, Great Performance” Award for the period Q3 FY06• Awarded “ACE” Award• Received Star Performance Award for the second quarter of FY2005

Managed 15 engineer team in IndiaEffectively minimized attrition, only experiencing one in the two years I lead the teamResponsible for successful bonding between the US and India teams; hired new team in India and transferred knowledge from US team to India team, which was critical for successWord team was recognized as best team in the cluster in FY06 for CPE resultsWon the Great People, Great Performance Award for the period Q3 FY06