Sanjeev Angadi (He/Him/His) Email & Phone Number

New York, Ny, Us

Bellevue, Wa, Us

Foster City, Ca, Us

• Oversee a team of Technical Support Engineers who are diagnosing, escalating, troubleshooting and resolving issues for all worldwide customers;• Act as Salesforce SME (sys admin level) on end-to-end lifecycle of support/service function• Represent Business Admins during governance and policy creation meetings involving the future state and responsibilities of Support department.• Implement efficiencies & process improvements to the customer & partner support life cycle, including innovative methods of delivering on-line and self-service support.• Define, implement & distribute support metrics to ensure consistency, accuracy & that CSAT exceeds expectations; all using SFDC• Gather requirements, collect & analyze data to develop support & contact strategy & generate reports for business requirements

Cologne, North Rhine-Westphalia, De

• Oversee a team of Technical Support Engineers who are diagnosing, escalating, troubleshooting and resolving issues for all worldwide customers• Represent Bus.admins during governance & policy creation involving future state & responsibilities of department.• Manage all facets of technology, people, process & operations related to customer relationship management (CRM), including participating in defining/developing customer needs and processes to improve self-service & efficiencies. • Analyze operational processes, escalation procedures and performs training needs assessments to identify opportunities for service delivery improvements & value add to customer/clients. • Serve as critical liaison & stakeholder between customers, product management & development teams; & to Product team to prioritize customer support issues against existing roadmaps, develop & support product efficacy & metrics• Serve as Subject Matter Expert & evangelist in various aspects of subscriber in a B2B and a B2C business model.

Cologne, North Rhine-Westphalia, De

• Serve as primary Lead Data Steward & other roles within Data Provisioning using SFDC & other reporting tools.• Help promote the use of SFDC & different reporting technology throughout the company and mentor others.• Continue enhancements across the Sales Cloud to help facilitate outside sales staff.• Project Managed Data Warehouse & new report projects via bus-matrix, market & vendor analysis and research.

New York, Ny, Us

Master Of Science, Computer Science

Bachelor Of Engineering, Industrial & Production Engineering