Provided L2 Level Support, Configuring Routers, Switches and WirelessAccess Points.● Managed and Resolved POS Software and Hardware related issues.● Troubleshooting LAN related issues● Provided comprehensive technical support and maintenance for resolvinghardware, software and network issues in a timely manner.● Collaborated with team to update and maintain POS Software for Clients.● Installed and Configured POS Software and Hardware.● Assisted in Staff training… Show more Provided L2 Level Support, Configuring Routers, Switches and WirelessAccess Points.● Managed and Resolved POS Software and Hardware related issues.● Troubleshooting LAN related issues● Provided comprehensive technical support and maintenance for resolvinghardware, software and network issues in a timely manner.● Collaborated with team to update and maintain POS Software for Clients.● Installed and Configured POS Software and Hardware.● Assisted in Staff training related to POS Software Functionalities.● Assisted clients with technical support for hardware, peripherals, networkconnections, and external software.● Coordinated with Level 1 technical support technicians to take over callsoutside their level of support, Assisted customers with more difficulttechnical issues. Show less

Responding to Customer queries in a timely and accurate way, via phone,email, or chat.Identifying Customer needs and helping customers use specific featuresAnalyzing and reporting product malfunctions.Possessed excellent product knowledge to enhance customer support