Sankar Dhanushkodi Email & Phone Number

San Francisco Bay Area

• Working on multiple LLM-based solutions to enrich Aktana platform’s content recommendations and for chatbot use-cases.• Designed and built a DRL-based journey recommender with a reward that is customizable based on business goals/KPIs. • Designed and built the omni-channel optimization engine that powers Aktana’s CIE platform.• Defined a framework for Data Scientists and ML Engineers to work on common platform that minimizes time-to-market from prototype to product.• Implemented frameworks and multiple applications using Databricks, AWS EMR and Knime Server for various ML use-cases• Proficient in Snowflake query tuning to optimize for cost and performance• Now, leading the Engineering team responsible for the company’s core engine and ML models.

• Conceptualized and was the principal architect behind a new multi-tenant cloud platform offering to enable airlines communicate seamlessly with their partners (Patent pending).• Successfully moved the application as a cloud offering on AWS.• Leading the shift to a micro-service architecture on Kubernetes with an automated CI/CD pipeline using leading DevOps tools including Jenkins, Junit, SonarQube.• Spear-heading the innovation to pivot the product and architecture for innovative new lines of business.• Solution Architect shaping the optimal solution by understanding client objectives, defining a solution integrating appropriate services relevant to meet the needs and articulating its value to the clients.

• Responsible for Customer Satisfaction during the initial implementation and on-going support.• Created reference solutions and playbooks to reduce implementation timelines by 40%.• Developed a catalog of services to tailor the implementation based on client’s strengths and needs• Worked with each airline to tailor the implementations to meet their unique business challenges using Iterative and Agile methodologies to implement solutions in Big-Bang or Phased releases.• Implemented training program to quickly scale professional services teams to identify unique client needs and map them efficiently into customization and configuration of the platform.

• Established a culture to encourage innovation while adhering to a structure for predictable delivery.• Implemented processes for efficient collaboration between on-shore and off-shore teams• Led the Engineering team until I hired an Engineering Lead and helped him transition into the role.

• Stabilized the application performance for critical real-time transactions. Techniques involved refactoring, rearchitecting (e.g. caching), use of appropriate third-party tools, simplified user-interface• Built reference implementations and extension frameworks to maximize re-use while allowing customizability with new tools such as a rules-engine.

• Conceptualized, built and implemented the Cargo+ suite of logistics software for Airlines and Ocean shipping companies in various regions including North America, Latin America, Europe and Asia Pacific.• Hands-on leader that built core components and managed large delivery responsibilities while building reputation as a trust-worthy problem solver with my clients.• Built data warehousing solutions for the airline passenger and cargo industries using Teradata, MicroStrategy, Business Objects, Cognos.• Lead the development and deployment of a Shipment Management System for a freight-forwarder in Asia to address the entire shipment lifecycle at the forwarder from Purchase Order receipt to Invoicing.

• Helped build the SDK and sample applications for Phone.com’s Wireless Application Protocol (WAP) and WML technology

• Technical architect in a team that built enterprise customer care software using Oracle, C++, Tuxedo transaction processing engine and Visual Basic for Pacific Bell.

• Designed and developed a fully customizable graphical knowledge system editor using C++• Designed and developed an ISDN based G4 workstation fax server in C++• Responsible for system administration for a network of Sun/HP workstations and PCs• Designed and developed a mail utility to transfer hyperlinked multimedia documents over SMTP using shell scripts and perl/awk.

Master Of Science - Ms, Computer Engineering

Bachelor Of Engineering - Be, Electronics And Communications Engineering