Sanket Jaiswal Email & Phone Number

Bengaluru Area, India

Maintained customer satisfaction and productivity KPIs Studied business process of multiple warehouse domains including FMCG, Manufacturing, E-com, Agro among other to optimize and map the process to WMS Worked as liaison between the team of analyst and executive to implement product enhancements Managed an agile team of over 40 members handling 10+ project concurrently involving analysis, development, testing and implementation of the product Prepared dashboard for weekly reporting of project statuses to upper management

Bengaluru, Karnataka, India

Conducted 4+ levels of testing including functional, user acceptance, Impact analysis, integration and performance to meet the client’s requirements Managed and visited multiple clients/projects worldwide including India, Middle East, South East Asia and Africa for business study, training, UAT and implementations worth up to INR 20 million Prepared requirement traceability matrix (RTM) covering client requirement, test cases and relevant information along with user stories creation for the software design and features Performed gap analysis study for client’s business operations in warehouses spanning 1 lacs sqft area with thousands of SKU in order to meet their requirement in the product Developed business architecture using requirements such as scope, processes, alternatives, and risks for product/software implementation, Go-Live and post Go-Live support Presented product demo to prospective high value clients as part of pre-sales Engaged & tracked highest priority issues with responsibility of timely documentation, escalation and resolution that were escalated from product support team Ideated new modules and recommended changes in the software as part of product improvement plan

Gurgaon, India

Project 1: Impact of Social Media on Car Buying Customers• Analyzed the trend of car buyers on social media using primary and secondary researches• Worked in collaboration with analytics team using ‘R’ to gain insights of data from social media• Formulated the report with factual data and appropriate directives for car vendors (cardekho.com) and internal social media teamProject 2: Factbook – Company Analysis• Performed secondary research about the online car selling companies across the world namely Carsales (Australia), Auto Trader (US) and Auto Trader (UK)• Developed a document containing the structure and revenue model for each of those companies

Bangalore

Integrated new cell towers globally to provide calling and VAS services as per the requirements by clients Integral member of implementing the mobile service in Brazil during FIFA world cup 2014 Co-ordinated with field engineers to convert existing 2G network to 3G using the Ericsson tools and services for major clients in England, Ireland and Caribbean Activated 4G services in the client networks with accordance to their requirements Interacted with client across the globe to perform remote swapping of the old equipment with latest equipment in collaboration with field teams

Indore Area, India

Worked with Field Engineer for installation and rectification of 2G/3G antenna on cell towers

Master'S Degree, Business Administration And Management, General

Activities and Societies: 1 Member of Culcomm - Cultural Committee of IIMU 2. Member of Potpourri - Literary and Quizzing club of IIMU 3..

Bachelor Of Technology - Btech, Electronics And Communication

Education record