Sanket Malhotra Email & Phone Number

Toronto, ON, CA

• Responsibilities:
• Efficiently integrating new systems, programs, and applications with business operations and services.
• Conducting Design Sessions (Remote/On-site) for gathering requirements and configuring/implementing custom complicate applications.
• Involved in installing and performing upgrades to the latest version of the product.
• Strong leadership and collaboration skills for timely project delivery.
• Working closely with different verticals namely: Product Managers, Developers, Sales Engineers, Support and QA team.

Ontario, Canada

• Responsibilities:
• Helping Customer translate their business needs using 2 OpenText Products namely: InfoArchive and xCP (Accelerated Composition Platform)
• Managing the Incident queue and working on priority tickets using ServiceNow and engaging with Engineering via JIRAAchievements:
• Subject Matter Expert & Certified in InfoArchive

Toronto, Canada Area

• Responsibilities:
• Analyzed complex workflow applications using expertise on Microsoft Tools like Azure Storage Explorer and SQL Server
• Involved in troubleshooting and fixing of complex data driven issues
• Configuration of websites along with ensuring smooth transition of implementation of critical migration projects
• Develop and maintain product(s) support documentation

Gurugram, Haryana, India

• Condeco Software is a leading provider of integrated space (e.g. meeting room) utilization technologies that integrate with Microsoft Outlook and are available on Azure, SaaS and On-Prem infrastructure. Clients: CIBC.
• Analysed, defined, designed and tested all authorized changes to the enterprise application
• Implemented code fixes for issues on application built in ASP.NET framework using SQL server as backend
• Installed the Condeco enterprise application for implementation clients
• Automated the upgrade of older version enterprise applications to latest build version
• Involved in various configurations (e.g. product migrations, configuring Outlook add-in, SSO implementation)

Gurugram, Haryana, India

• Responsibilities:
• End-to-End Implementation of assigned change controls using expertise on ASP.NET, Classic ASP, VBScript/Java Script and SQL server
• Understood the business requirements and prepared the technical detailed design document and demonstrated to the stake holders
• Maintained code in various code repositories like SVN, VSS, GITHUB
• Provided support during Development, Testing, Business/User Acceptance Testing (BAT/UAT) and warranty support
• Implemented various successful PLM (Project Lifecycle Management) activities

Gurugram, Haryana, India

• Responsibilities:
• Worked on.NET based Windows Applications (batch applications) interacting with the ASP.NET web application to store meta data of insurer.
• Coordinated with upstream/downstream applications during integration testing support
• Assisted in support hours of operation and off hour production emergencies
• Test case writing/planning as per client requirements
• End to end testing of batch jobs for AD (Analysis - Development), WO (Work Orders), TO (Test Only) and PLM projects

Bachelor'S Degree, Electonics And Communication Engineering, 73.4%

Senior Secondary Certificate, Non-Medical, 87.4%

Higher Secondary Certificate, 88.6%