Sanna Mutka Email & Phone Number

Helsinki, Fi

Helsinki Metropolitan Area

Helsinki Metropolitan Area

As part of the Business Development team in Europe, I acted as an internal consultant in customer projects that focused on promoting alternative ways of financing telecom networks in Europe. This was done by partnering with private equity infrastructure funds or parties interested in public funding. KEY ACHIEVEMENTS:- Negotiated about a technology partnership with a European Private Equity Infrastructure Investor- Supported several Private Equity Infrastructure Investors with their portfolio companies’ network roll-out planning- Advised a municipality in applying max 5meur public funds from the EU’s Connecting Europe Facility to finance a private 5G network- Maternity leave 08/22 - 07/23-----

Helsinki Metropolitan Area

As Chief Customer Officer (CCO), I was responsible for customers and customer experience, set up and management of activities related to customer service, digital services, brand, marketing, communication, stakeholder collaboration, lobbying, PR. Reported to CEO, part of the executive team.KEY ACHIEVEMENTS:- Established the Valokuitunen brand and created initial awareness- Set up new Salesforce-based customer service tools- Carved out the brand and customer service from Telia-----

Helsinki Metropolitan Area

In October 2019 Telia Finland and the private equity firm Capman Infra announced that they will start a joint venture focusing on FTTH build-out based on the Open Fibre business model. As head of the business, I was the initiator of the negotiations on Telia Finland’s side and lead the seller’s due diligence process. In April 2020, the process resulted in a transaction where the Open Fibre network, commercial model and team were transferred to the joint venture Valokuitunen Oy, owned 60% by Capman Infra and 40% by Telia Company.As Interim CEO, I led the carve-out process and set-up of the new company. My duties also included reporting progress to the board of the newly set-up company.KEY ACHIEVEMENTS:- Set up the new company Valokuitunen- Created the business plans and go-to-market strategy- Recruited the initial team and created the organizational design- Carved out the business from Telia-----

Helsinki Metropolitan Area

P&L responsibility for fiber-to-the-home (FTTH) roll-out at Telia Finland, i.e. sales, marketing and delivery of fiber infrastructure to B2C consumer customers living in small house areas in Finland. Member of Telia Wholesale Finland’s management team as well as member of the Telia Finland Network Investment Steering Group.I led a cross-functional team of commercial telecommunications professionals having end-to-end responsibility of the FTTH business, meaning:- Managing, forecasting and optimizing the yearly investment programs and related budgets- Communication and PR related to the importance of fiber- Area-based, ultra-local sales and marketing of fiber with both modern digital methods and more traditional door-to-door D2D field marketing activities- Delivery of the fiber connection in complex construction projects- Ensuring and developing end-to-end E2E customer experience- Product and concept development of Open Fiber (Avoin Kuitu), enabling an open ecosystem between actors who want to enforce fiber construction in Finland- Establishing partnerships with electricity network owners to build fiber and electricity infrastructure simultaneously In October 2019 Telia Finland and the private equity firm Capman Infra announced that they will start a joint venture focusing on FTTH build-out based on the Open Fibre business model. As head of the business, I was the initiator of the negotiations on Telia Finland’s side and lead the seller’s due diligence process. The process resulted in a transaction where the Open Fibre network, commercial model and team were transferred to the joint venture Valokuitunen Oy, owned 60% by Capman Infra and 40% by Telia Company.KEY ACHIEVEMENTS:- During the years 2018-19, grew the Open Fiber FTTH-network by 300 % to cover ca 20 000 households- Increased the NPS score by around 19% from 2018 to 2019.- Initiated and led the sales and due diligence of 60% of the business to private equity investor Capman Infra-----

Helsinki Metropolitan Area

P&L responsibility for @home business area in the Consumer Services unit at Telia Finland. Leading a cross-functional team that planned and managed sales and marketing activities for home broadband services. We utilized tools and methodologies such as customer journeys, marketing automation, content marketing, growth hacking, customer lifecycle management as well as lean and agile management. - Success measured by KPIs such as customer lifecycle value (CLV), average revenue per account (household) as well as sales and churn of home broadband and related services. Additionally responsible for creating strategy and scenario analysis for the home broadband area at Telia Finland.KEY ACHIEVEMENTS:- Launched new product, "hybrid" home broadband combining the speed of both fixed and mobile networks- Substantially increased upsales at the onboarding phase of housing company customers- Created fixed broadband strategy, aiming to increase the fiber investment in Telia Finland - Created a new customer-centric culture based on an iterative and experimental way of working-----

Helsinki Metropolitan Area

I was in charge of the Sonera-Telia rebranding project that on March 23rd 2017 launched the Telia brand in Finland. Over 1000 people were involved in planning and executing the launch of the Telia brand both internally for our own employees and externally for our customers and the Finnish public. The change itself was successfully done overnight with over 80 stores, all systems and premises changed during the night between March 22nd and 23rd. The history of the company now known as Telia Finland dates back to 1855, and since 1998 the company has operated under the Sonera name. With the brand change also the B2C mobile operator Tele Finland and B2B subsidiaries Cygate and DataInfo took the Telia brand into use.KEY ACHIEVEMENTS:- The program covered all areas of the company; as program manager I lead 1515 people to change 80 stores, 200 systems and 3000 employees that started operating under a new brand name overnight- The program finished on time and 10% below budget with exceptional results-----

Helsinki Metropolitan Area

New business development focusing on opportunities that support the telecommunications core of Telia Company. My cross-functional team used lean start-up methodologies to ensure customer-centric development of digital services and business models related to e.g. eHealth and IoT.In this role, I became passionate about customer-centric service design and acted as an internal spokesperson for lean start-up agile methodologies.Team lead role since 2015.-----

Helsinki Metropolitan Area

Management consultant in the field of Strategy and Transformation. Experience from telecom, media, retail and FMCG industries.Example project experience: - Group strategy process facilitation for a Finnish food company- Service digitization for a Finnish media company- B2B online channel strategy for a Norwegian telco operator- B2C online sales development program for a global handset manufacturer- IT strategy for a pension fund-----

Helsinki Metropolitan Area

Master's thesis researcher in the Project Business Research Group, BIT Research Centre. Research focus: Business models of projects and project-based firms in collaboration with a case firm from the mining and metallurgical industry.Topic of thesis: The set-up of multiple business models in a project-based firm.See list of journal and conference publications below.About Project Business Research Group: Project Business research group is a part of BIT Research Centre at Aalto University School of Science (former Helsinki University of Technology).The group studies projects in their wider business contexts, beyond traditional single project management. The strategic intent of the research group is to be among the leading academic project management research groups globally.

Ai For Leaders And Decision-Makers -Program

https://www.aaltoee.fi/en/programs/ai-for-leaders-and-decision-makers

M.Sc. (Tech.), Industrial Engineering And Management, Graduated With Distinction (Gpa 4.8/5)

Activities and Societies: Prodeko, Guild of Industrial Engineering and Management; International Business Linkage Program Major: Strategy.

Industrial Engineering And Management

ERASMUS exchange student

Matriculation Examination