• Performance Management: Lead store team to meet and exceed assigned quotas and manage churn. Assess individuals and team performance and initiate development plans to narrow competency gaps. Ensure retail area storefront, merchandise and literature is in conformance with the merchandising plan. • Staffing/Employee Relations: Develop, train, motivate, and coach sales team to produce desired high performance results. Analyze staffing needs of the store and provide hiring and promotion… Show more • Performance Management: Lead store team to meet and exceed assigned quotas and manage churn. Assess individuals and team performance and initiate development plans to narrow competency gaps. Ensure retail area storefront, merchandise and literature is in conformance with the merchandising plan. • Staffing/Employee Relations: Develop, train, motivate, and coach sales team to produce desired high performance results. Analyze staffing needs of the store and provide hiring and promotion decisions, and initiate disciplinary action, as appropriate. • Reporting: Responsible for financial and sales reporting. Monitor daily sales results and activities to ensure sales, retention, and compliance objectives are met. • Market & Industry Knowledge: Maintains knowledge of company and market promotional elements. Remain current on all wireless products and services, industry and competitive trends, and reinforce findings with the team. • Sales Results: Meet and exceed monthly sales quota objectives by acquiring and retaining the accounts of consumer small business segment. Generate new business in assigned territories through prospecting, cold calling networking and generating leads and referrals. Identify customer needs and leveraging key industry trends within key verticals. Utilize solution-based selling techniques to fully demonstrate the value of Verizon Wireless products and services. Recommend wireless solutions with regard to price plans, data and other enhanced services, handsets and accessories. Negotiate and close deals. Show less

Performance Management: Responsible for driving team to achieve all key performance objectives in the store. Maintains knowledge of company and market promotional elements. Develop, assign and monitor sales goals for retail personnel and provide ongoing training to keep employees informed of new products, services and procedures. Staffing/Employee Relations: Develop, train and coach sales team to produce desired high performance results. Make decisions regarding hiring, promotion, and… Show more Performance Management: Responsible for driving team to achieve all key performance objectives in the store. Maintains knowledge of company and market promotional elements. Develop, assign and monitor sales goals for retail personnel and provide ongoing training to keep employees informed of new products, services and procedures. Staffing/Employee Relations: Develop, train and coach sales team to produce desired high performance results. Make decisions regarding hiring, promotion, and disciplinary actions. Assess individuals and team performance and initiate developmental plans to narrow competency gaps. Customer Retention: Identify and implement customer retention tools for retail store. Ensure that customers and prospective customers are treated with the highest levels of courtesy and professionalism. Resolve customer complaints in a timely and empathetic manner. Asset Management: Manage retail inventory in compliance with company standards to include budgeting, forecasting, managing appropriate inventory levels, and analyzing inventory turns. Ensure compliance with physical control standards. Show less

Exceeded quota/revenue targets for net activations, customer renewals, accessories, handsets, and enhanced services.Demonstrated equipment functions and network capability. Performed rate package evaluations and proposed solutions that best benefit the company and the customer.Maintained and grew existing customer base and managed churn. Ensured customer satisfaction and resolve all customer issues and concerns.Accurately processed customer transactions, audited and reconciled daily… Show more Exceeded quota/revenue targets for net activations, customer renewals, accessories, handsets, and enhanced services.Demonstrated equipment functions and network capability. Performed rate package evaluations and proposed solutions that best benefit the company and the customer.Maintained and grew existing customer base and managed churn. Ensured customer satisfaction and resolve all customer issues and concerns.Accurately processed customer transactions, audited and reconciled daily cash reports.Responsible for thorough knowledge of all store functions. Show less

Produced less than 1.5% shrink for three years, which was best in class.Coached a team of three warehouse employee's on proper OSHA guidelines and policies. Injury free for 3 years.Responsible for over $10 million in inventory.