Santhosh Kumar Email & Phone Number

Coimbatore, Tn, In

Coimbatore, Tamil Nadu, India

Ensuring that all customers receive excellent service through direct salesmanship.Cultivating successful relationships with customers.Completing each transaction in a quick and efficient manner.Identifying customer requirements and assisting them with sale/purchase decisions.Making sure that paperwork is completed efficiently.

Coimbatore, Tamil Nadu, India

Scheduling and arranging appointment with the customers/clientsReception and Job Order creationCo-ordinate between the customer & garageCheck repairs and execution of ongoing work with garagesQuality control and preparation for vehicle deliveryVehicle on time delivery and billing to customerPlanning of Existing and new customer acquisition improve overall customer satisfactionCustomer Satisfaction and Complaint ManagementProcess implementation for cost control

Coimbatore, Tamil Nadu, India

Processes warranty claims on a timely basis for each franchise or distributor.Processes all warranty paperwork to ensure proper documentation.Failure analysis, Technical Reporting to HQ and suggestion for improvement.Reconciles all warranty receivables with payments through the appropriate accounting schedule.Tracks warranty parts by tagging with repair order number, date of replacement and date on which part may be disposed of.Keeps informed of all factory recalls and bulletins.Arranges for parts to be shipped to the factory or distributor or to be scrapped.Files and maintains all service records as required by the warrantorEnsure receipt of dealer’s free service coupon and warranty claim at HQ on timeConducting service initiatives like service camp