Santhosh Kumar Email & Phone Number

Bengaluru, Karnataka, India

Singapore

 Responsible for project coordination including planning, designing, and implementing content across all workflows while ensuring that security, risk, and compliance requirements were met. Have in-depth knowledge of implementation methodology and project management concepts. Drive discussions with customers to accurately document business processes by creating reports based on requirements and governing entire product release progress with stake holders. Requirement and Functionality gathering of new solutions and creating the SRS. Building JIRA Reports for overall Sprint, Release progress. Organized and facilitated Agile and Scrum meetings, which included Sprint Planning, Daily Scrums or Standups, Sprint Check-In, Sprint Review & Retrospective. Orchestrated smooth and efficient program development by SDLC with collaborating cross- functionally across departments. Established end-to-end process for onboarding new B2B & B2C customers. Responsible for maintaining Product Backlog, Prioritization, Risk Management & Change Management Working with the functional consultants for ERP, CRM, SAP/Success Factor configuration and user management. Performing System Integration Testing using STLC Methodology and running the scripts inclient’s cloud and tracking the bug details report. Resolving customer queries and maintaining customer relationship management. Product delivery and maintenance of the products and providing technical support and maintenance.

Auckland, New Zealand

 Provides implementation and execution of defined plans to successfully accomplish thecustomer’s desired objectives. Works with the Architect and Design Team to ensure appropriate information iscommunicated to the customer. Becomes a subject matter expert on all related Quest software products Provides technical detail to the Project Manager for inclusion into the project plan andstatus reports. Provides technical expertise pertaining to delivery of services to assist in the sales cycle. Mentors other consultants on both technical and soft-skills and provides feedback tothe Staffing Manager for performance reviews and continual improvement. Assists the Project Manager in managing identified risks and issues. Troubleshoots and resolves technical issues.

Auckland

 Meeting clients and over the phone call to identify their needs and liaising regularly withthem. Designing using a variety of software and working with coding management,debugging code and designing models using Design Research Methodology. Liaising with outside agencies and Post-sales technical support. Researching current IT trends and keep up to date with new developments for projectimplementation (Digital Marketing Strategies).

India

 Perform complex analysis, designing and programming to meet business requirements. Maintain, manage and modify all software systems and applications. Participation in Test Planning Process and developing Test Plan Manage the complete test cycle of software development from requirementstesting to user acceptance and release testing; Recommend functional and non-functional testing standards and implement samewithin the software test cycle; Design and develop test cases in consultation with DMS debt advisers, BusinessAnalyst and Systems Development Officers and based on software requirementsspecifications (SRS) and software design description (SDD); Performing performance testing, Logging Bug Details in Tool, Track Bug Report to itsclosure. Coordinate and support software professionals in installing and analyzingapplications and tools. Train and develop other software analysts. Analyse, design and develop modifications and changes to existing systems to enhanceperformance.

Master Of Business Administration - Mba, Product And Operations Management

Post Graduate In Information Techonolgy,New Zealand, It, Distinction

Bachelor Of Technology (Btech), Information Technology, 8.58 (University Gold Medallist)