Santhosh V Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru Area, India

Key Highlights• Worked as project lead and writer for Cisco Data Center products.• Worked on configuration guides, command reference guides, API guides, and release notes.• Authored documents for Data Center cloud applications using AsciiDoc, Bitbucket, and Git.• Developed documents for complex features, such as SAN Analytics and SAN Telemetry Streaming, Congestion Isolation, Catena, Smart Software Licensing, and so on, from scratch.• Worked on various Quality Improvement Programs (QIPs) to improve customer experience.• Worked on creating XML templates for topic-based authoring.• Worked on videos for explaining complex software feature.• Worked as Quality Analyst (QA) to test and provide feedback on new features or tools, such as Acrolinx, DITA 1.3, and Adobe Experience Manager.

Singapore

Roles and responsibilitiesProject Lead• Understanding the Product Development Life Cycle (PDLC) and Document Development Life Cycle (DDLC).• Understanding the assigned project and its features.• Planning for the document deliverables and their schedules.• Getting the team resources from the manager.• Presenting the project to the internal team through kick-off meeting.• Developing a functional plan and sharing it with the development team.• Identifying and resolving any issues during the document development.• Tracking the deliverables until completion.• Identifying the success and improvements for the project and presenting the report using Lessons Learned meeting to the internal and development teams.• Supporting the project until its end-of-life.Editor• Understanding the company style guide and legal policies.• Understanding the content architecture of the document and suggesting improvements.• Testing the instructions with the product for accuracy and providing feedback.• Verifying the content from novice user perspective and providing feedback.• Verifying the document for technical and editorial accuracies and providing feedback.• Working with writers to clarify and improve the documentation quality and standardize the content.Writer• Understanding the company style guide and legal policies.• Understanding the project requirements.• Working with the core teams to get any project related information.• Authoring the document deliverable.• Testing the instructions with the product for accuracy and making necessary changes.• Sending the document deliverable for reviews.• Reviewing and incorporating comments from internal and development teams.• Getting sign-off on the documents from the stake holders.Production Specialist• Checking and fixing document layout issues.• Checking and fixing any font issues, style issues, and so on.• Checking for adherence to the company brand guidelines.• Sending documents for print.

Bengaluru Area, India

Roles and responsibilitiesProject Lead• Understanding the Product Development Life Cycle (PDLC) and Document Development Life Cycle (DDLC).• Understanding the assigned project and its features.• Planning for the document deliverables and their schedules.• Getting the team resources from the manager.• Presenting the project to the internal team through kick-off meeting.• Developing a functional plan and sharing it with the development team.• Identifying and resolving any issues during the document development.• Tracking the deliverables until completion.• Identifying the success and improvements for the project and presenting the report using Lessons Learned meeting to the internal and development teams.• Supporting the project until its end-of-life.Editor• Understanding the company style guide and legal policies.• Understanding the content architecture of the document and suggesting improvements.• Testing the instructions with the product for accuracy and providing feedback.• Verifying the content from novice user perspective and providing feedback.• Verifying the document for technical and editorial accuracies and providing feedback.• Working with writers to clarify and improve the documentation quality and standardize the content.Writer• Understanding the company style guide and legal policies.• Understanding the project requirements.• Working with the core teams to get any project related information.• Authoring the document deliverable.• Testing the instructions with the product for accuracy and making necessary changes.• Sending the document deliverable for reviews.• Reviewing and incorporating comments from internal and development teams.• Getting sign-off on the documents from the stake holders.Production Specialist• Checking and fixing document layout issues.• Checking and fixing any font issues, style issues, and so on.• Checking for adherence to the company brand guidelines.• Sending documents for print.

Bengaluru Area, India

• Worked with a team of developers for understanding the project requirements.• Authored and tested documents for in-house Visual Basic applications for Windows OS.• Trained a team of internal staffs and freelancers.• Analyzed cost, manpower, schedule, and profit margins for projects.• Developed project proposals and invoices.