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Santiago Uberti is listed as Tech Support Manager (SaaS) @ Innovid | Ad Tech at Innovid, a with 304 employees, based in Greater Buenos Aires, Argentina. AeroLeads shows a matched LinkedIn profile for Santiago Uberti.
Santiago Uberti previously worked as Technical Services Manager at Innovid and Technical Services Team Lead at Innovid. Santiago Uberti holds Licenciatura En Ciencias De La Comunicación Social / Periodismo, Ciencias Sociales from Universidad De Buenos Aires / Uba.
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🧑🏻💻 Tech Enthusiast ✨ and team player 🤝🚀 Focused on helping human teams using & upgrading digital products🏋🏻♂️ Constantly learning new tools and ways to implement digital innovation to help organizations work more efficiently🎸 + 📚 + 🏔️ = 🔋I charge my batteries with music, books and traveling the world. Also, I'm a former journalist that transitioned to building and upgrading the web.
Listed skills include Microsoft Office, Liderazgo De Equipos, Redes Sociales, Powerpoint, and 19 others.
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- Responsible for managing and mentoring a team of six Technical Support Agents, aligning the team's objectives with broader business goals and promoting professional development.- Contributed to develop and implement strategies to enhance team performance, such as improving documentation practices by implementing Knowledge-Centered Support (KCS) principles, fostering knowledge sharing and efficiency.
- Led a team of four Technical Support Agents, driving performance and fostering a collaborative environment.- Acted as the technical voice on client-facing calls and delivered training sessions for team members.- Played a pivotal role in interviewing, training and onboarding new agents, contributing to a strong and capable support team.
- Delivered exceptional 1st and 2nd Tier support for clients and publishers across all Innovid products, ensuring high satisfaction and swift issue resolution.- Developed and maintained custom reporting solutions using SQL, Amazon Redshift, Snowflake and MySQL, enhancing data visibility and decision-making.- Collaborated closely with the R&D team to address critical defects and escalations, effectively communicating between Client Services/Sales and R&D to expedite resolutions.- Conducted thorough Q/A and troubleshooting of data discrepancies between Innovid analytics and third-party platforms, ensuring data integrity.- Contributed in the strengthen of the Product Support team's documentation by implementing Knowledge-Centered Support (KCS) principles, fostering knowledge sharing and efficiency.- Played an important role training new agents, contributing to a strong and capable support team.
Buenos Aires, Argentina
Other employees you can reach at innovid.com. View company contacts for 304 employees →
Eliana Harriet
Colleague at InnovidArgentina
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Briana Travers
Colleague at InnovidNew York City Metropolitan Area, United States
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Tomas Retes Garcia
Colleague at InnovidArgentina
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Stephanie Habersaat
Colleague at InnovidNew York City Metropolitan Area, United States
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Paula Ortega
Colleague at InnovidArgentina
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Olivia K.
Colleague at InnovidLondon, England, United Kingdom
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Javier Fernandez
Colleague at InnovidGreater Buenos Aires, Argentina
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Ana Cabrera Perona
Colleague at InnovidMadrid, Community Of Madrid, Spain
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Martina Garmendia
Colleague at InnovidArgentina
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Gabriela Młynek
Colleague at InnovidEdinburgh, Scotland, United Kingdom
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Quick answers generated from the profile data available on this page.
Santiago Uberti works for Innovid.
Santiago Uberti is listed as Tech Support Manager (SaaS) @ Innovid | Ad Tech at Innovid.
Santiago Uberti is based in Greater Buenos Aires, Argentina while working with Innovid.
Santiago Uberti has worked for Innovid, Logic Computers, Autónomo, and Página 12.
Santiago Uberti's colleagues at Innovid include Eliana Harriet, Briana Travers, Tomas Retes Garcia, Stephanie Habersaat, and Paula Ortega.
You can use AeroLeads to view verified contact signals for Santiago Uberti at Innovid, including work email, phone, and LinkedIn data when available.
Santiago Uberti holds Licenciatura En Ciencias De La Comunicación Social / Periodismo, Ciencias Sociales from Universidad De Buenos Aires / Uba.
Santiago Uberti is listed with skills including Microsoft Office, Liderazgo De Equipos, Redes Sociales, Powerpoint, Microsoft Excel, Html, Social Media, and Microsoft Word.
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