Santiago John Email & Phone Number

Sarasota, Florida, United States

Spearheaded homeowner meetings post-closing, managed warranty claims, oversaw trades and subcontractors, and maintained professional correspondence.Key Achievements:-Managed over 80 properties simultaneously while maintaining outstanding metrics.-Directed and organized the completion of over 100 jobs.-Promoted to Special Operations Representative to manage corporate escalations within multiple communities.-Received company-wide recognition for productivity and homeowner praise.

Bradenton, Florida, United States

Implemented lesson plans in Writing/Reading Programs.Assisted with the development of advanced comic course.Developed Editing curriculum and taught editing classes.Created content for weekly social media spot, SantiagoSaturday, highlighting a wide variety of book selections.Handled customer service and cash handling procedures.Assisted with the hosting of events, such as book clubs,Free Comic Book Day, and Academic Avengers.

Sarasota, Florida, United States

Analyzed student needs, managed enrollments, crafted concise communications, and developed successful start plans.Key Achievements:-Enrolled three students per month on average, surpassing the Q1 goal by 200%.-Exceeded daily dial goals by 25%, managing a database of 300 potential students.-Drafted personalized introductions to Keiser University, covering costs, resources, and program timelines.

Sarasota, Florida, United States

Progressed from store associate to department supervisor, leading weekly team huddles and managing operations. Key Achievements:-Organized and led weekly team meetings to implement new store-wide procedures.-Managed opening and closing shifts and departmental operations.-Developed our in-store shopping program during the pandemic to maximize order fulfillment.-Earned multiple store-wide awards, including Employee of the Month and Quarter.-Oversaw new hire orientation and trained over 100 employees.

Sarasota, Florida, United States

Cross-departmental expert in order fulfillment, delivery, customer service, and team onboarding.Key Achievements:-Reduced unfulfilled orders by 92%, from 120 to 10, within three months of joining.-Trained over 50 associates, minimizing onboarding downtime.-Recognized as Employee of the Month twice, with immediate leadership recognition.

Bachelor Of Arts - Ba, English Language And Literature/Letters

Associate Of Arts - Aa, Creative Writing

High School Diploma, General Studies