Santiago Sarmiento Email & Phone Number

Hello there! I'm Santiago Sarmiento, a Telecom Engineer and IT Specialist based in Loja, Ecuador, with a strong passion for programming and web development. With over 5 years of professional experience spanning financial institutions, software and hardware maintenance, and software development, I've honed a versatile skill set that I continuously seek to expand.My journey in the tech world began with a solid foundation in telecommunications engineering, where I gained invaluable insights into the intricacies of network systems and their maintenance. This technical background, coupled with my hands-on experience in various domains, has equipped me with the ability to tackle complex challenges and deliver robust solutions.In my recent role as an IT Service Desk Specialist at Banco de Loja, I successfully diagnosed and resolved technical issues, improving issue resolution time and reducing user downtime. I also logged, prioritized, and tracked incidents using a ticketing system. My ability to create training materials and guides significantly enhanced user self-service capabilities, leading reduction in repeat issues.As a Software Developer at Digital Canvas, I leveraged my expertise in technologies like React and Angular to develop innovative solutions that meet client needs. My commitment to delivering high-quality projects on time and my collaborative approach have consistently resulted in positive outcomes.At UTPL, I developed digital educational platforms and virtualized Canvas Courses, enhancing online learning accessibility and user engagement. My efforts in integrating web tools like educational games and interactive videos increased the usefulness of educational content and sparked student interest.Key Skills:● Preventive Maintenance● Web Development (React, JS, HTML, CSS)● Software and Hardware Maintenance● Technical Support and Troubleshooting● Responsive Web Design● Mobile Applications● Postman API● Adobe Creative Suite (Illustrator, XD)● UX/UI Design● Network Systems Management (Cisco Certified)● System Installations and Updates● Educational Content Creation● Training and User Guidance● Multicultural Team Collaboration

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  Universidad Técnica Particular De Loja

  Telecommunications Engineering