Since June ’05 employed in Italtel SpA as Customer Solution and Testing Engineer in Business Voice group (Telecom Italia and EMEA market): - Solution certification of SIP and H.323 VoIP Solutions (global integration, PVV, PQR): business voice solution for medium and large enterprise customers (i.e. Telecom Italia, Poste Italiane); - Solution Integrator (Italtel Soft Switch, Cisco Call Manager, ACME Session Director solutions) and VoIP specialist (both H323 and SIP protocols) on Class 5 SoftSwitch, also with interconnections to Class 4 transit networks (CCSS7 links, proprietary ISUP-IVS Italtel protocol, SIP/SIP-I/SIP-T trunks). - 3rd level technical customer support (TAC3) in Italtel Soft Switch configuration and management and on-field problem resolution for the entire customers' networks (i.e. Telecom Italia National VoIP and TDM Network) - Knowledge of Telecom Italia national network, both TDM and VoIP: backbone network (BBN), - Alice Voce, Alice Corporate.I’m working in strong cooperation with project managers in order to evaluate HW/SW/resources costs fitting the available budgets, to define timings and milestones for Certification Phases, responsible for HW/SW integration in test plant and live environments, supporting TAC3 activities.Specialties: Global skills: excellent problem solving and troubleshooting capabilities, customer oriented, specification and documentation writing, team player mentalityTechnical Skills: protocol Analysis, error checking and emergency recovery, statistical models, experience in Cisco voice networking, experience in complex test environments and quality certificationsProject management: MSProject, GanttNetwork Architectures: VoIP SIP & H.323, MGCP, TCP/IP, TDM, UMTS
Listed skills include Sip, Ip, Tcp/Ip, Voip, and 12 others.