Fabio Santos Email & Phone Number

São Paulo, Brasil

São Paulo

• Member of the team project responsible for the Consortium system, working in the context of the Scrum agile methodology.• Performance in the new customer relationship web portal project, providing a total reformulation in services and new friendly interface, based on the architecture of services.• Fostering Agile principles and Scrum practices, helping the team in the framework events and removing impediments.• Requirements survey with the business areas to identify their needs and turning them into backlog items.• Elaboration of functional documentation, cost/benefit analysis and feasibility, risk assessment and project plan development.• Development factory management.• Good experience in homologation and deployment process.• Financial project management: hour consumption x project billing control.• Generation of project management reports.• Functional support of the private pension core system, serving business and operational areas. Strong knowledge in accounting processes and legal demands.• Leadership in strategic business projects focused on increasing new customers.• Acting in the projects of historical databases migration and decommission of Real Seguros systems (integration with Banco Santander), working on the requirements / gaps and planning of the project.• Project leader in the process of migrating the pension system accounting framework from Real Seguros platform to the Santander platform.• Member of the team responsible for managing the back-office systems of the company Real Tokio Marine Vida e Previdência (Banco Santander pre-incorporation), dealing with topics related to contracts, relationship with suppliers, software updating/correction.

São Paulo

• Member of the team project responsible for managing the callcenter system - Peoplesoft 8 at Tokio Marine Seguradora, module CRM.• Responsible for the requirements survey with the key managers and users, evaluating the needs, expected objectives and feasibility of the project.• Preparation of functional and technical documentation.• Developer in proprietary language - PeopleCode and programming in PL/SQL language.• Development of the test plan and monitoring/supporting the homologation and implementation phases of the project. Post-deployment support in the business and operations areas.

São Paulo

• Member of the team responsible for the implementation of new features and maintenance in the callcenter system - PeopleSoft 8, CRM.• Responsible for the generation of technical documentation of the new features.• Developer in proprietary language - PeopleCode.• Responsible for controlling the stock of tickets and their service flow.• Application error analysis and correction and production support.

Master Of Business Administration (Mba), Project Management

Computer Science, Tecnologia