 Leading the PM & QA team. Working as Business strategist: plan and manage multimillion-dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage, and bottom-line gains. Involved in Master Service Agreement (MSA) & AMC contract, Payment milestone discussions /review and corrections. Review and Approve Project Estimate and the Proposal document. Identify project risks and raise them proactively to ensure there is no delay in the project schedules and involve in setting-up the mitigation Plan Team management and coordinate with various stakeholders (Internal, customer) for the smooth functioning of business operations and agile coach.  Track, analyze Project activities. Prepare KPI plan, process, and business approach to help project and business delivery. Create Project Dashboard, Involve in Product backlog review/grooming, Sprint Planning, and review, involved in daily stand-up’s to monitor the project progress and facilitate need support to ensure on time successful project delivery. Provide project status report (weekly/monthly) to all internal and external stakeholder on accomplished activities.  Participate in Project Kick-off meeting with client, Work with relevant team for the detailed project plan, schedules, resource mobilization, establish communication plan etc., (like charter, Sign-off) to ensure complete project documentation. Conduct team meeting (Qtr’ly) to review big picture of the member’s, provide feedbacks for continues improvement & guide/mentor to achieve better performance delivery.  Leading and managing the enhancements of company website and also, working to out put the RS-IP’s into commercial marketplace. Engauge in weekly Leadership meeting to present the project status under LION framework. Also involve in key decision making of the business approaches. Work as product owner to create the IP’s and implementation into SAAS module business service.

Experienced in service delivery, Business operations , Financial Operations, Credit analysis and Project Management

 Review financial reports with accounting staff to keep records accurate. Evaluated suppliers to assess quality, timeliness, and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency. Ensured business compliance are followed by all the resources and help team with operational requirements or needs. Recognized and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives to effectively manage and budget as per the project need. Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety, and compliance. Involved in various leadership meetings/calls with respect to the operations and delivery of the project like WMA/PPMC/Token/ARP process etc. Interfaced with senior leadership team to establish tracking mechanisms and processes that created clear and effective information flow internally and with customers (ETES)

Project Name: ODC; Client: Price Water Copper Get the needed approvals for the seat and assets allocations for the project need and Work with client for the billing, based on the consumption of the resources, seats, hours of our organization as per the contract.  Review the contract and propose/follow up for the CO with the needed leads and the organization leaders. Review timesheet and the Invoice for the client billing every month and answer the deviation with conducting the meeting at client locations. Project Name: Managed service; Role: PMO Lead; Client: VFS/SAP Invite a platform to discuss progress status with all ADL’s and the business support team. Work with Sales leads for the needed signings on new opportunity (SOW, Contract, PO). Cultivated strong business relationships with clients to increase overall experience, satisfaction, and retention rates. Receive the Client needs and involve BU HR for sourcing the profiles / hiring process and help them with needs. Prepare Dashboard for the management to present all the needed status (Vendor / Inhouse/PO/ Revenue and cost Margin/ Open opportunity). Vendor Management and Client service. Resolve queries raised by finance relating to supplier bills and customer invoices. Maintain quality documents as required, identifying where processes may need to be reviewed.

Project Name: KGP.  Controlled credit exposure by providing financial order management support to minimize risk and obtain timely payment. Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews Conducts Credit Risk investigations, prepares documents to substantiate findings and recommends approvals or rejection of applications or extending lines of credit for each client (Credit Approval).  Monitor customer master records (like, Tax certificates/payment terms etc.), Work on bringing the Customer to our EDI list if they are not listed for the quick payment mode.  Review Standard DSO report and derive Best DSO numbers from that report and send it to Credit operations manager. Show the financial trend of the week towards our Revenue target for the Year (If any shot pays, work to confirm till it close and clears AR open order report). Project Management Experience:

Sr. Account specialist Project Name: UVN.  Establish a platform to discuss the gaps between project management team and the customer to keep it transparent and to solve the situation (EX: Documentations like Waiver, Goods receipt, credit/Invoice issues) and update procedures and policies (Service contract Extension/PO revision).  Create and review quarterly forecasts and annual financial plans, including reporting & analysis to explain changes against given baselines (Green, red, yellow).  Responsible for Organizing “Calls” as required with the US counterparts for establishing and maintaining a high-performance culture to drive continuous process improvements and provide higher service levels and help smooth running/managing the process. Worked as SPOC at India for PM team. Have an experience of handling a team of 19 people (acting TL) for about 4 months.  Reconcile and watch if there should be any adjustments in life cycle of the job (CR, DR, Returns). Review the job cost summery (Direct Margin / DM %) to Invoice and Close the Job. Prepare and present the weekly business trending analysis, Set-up Bulletin board to the Management. Account specialist Project Name: Metro.  Review PDM/FDM reports and conduct a weekly call with all PM’s/Project specialists and justify the real PDM’s to record the problems and communicate it back to management with action items from PM’s on the same. Organize and lead the call for Project Status progress with Installation and the Engineering Managers. Work with SAP, SIIM, NAV Development team for process improvement, resolving issues & explore lean opportunities, test / implement new processes changes or updates to current processes (Power User). Cross training team members.  Worked on Business objects, finalize the details, present it to management and receive all the needed approvals to get that the information published globally.

 Handled Internal Customer Calls / E-mail Queries to Provide the Resolution to the customers.  Communicated with the incident/Change management team and help resolve the Issue quick.  Provided Process Training to New joins, prepare progress report, Productivity of the team to present to next level.  Prepared the Process Document and work with technical writing team to get it published.