Santosh Kumar Email & Phone Number

Miami, Florida, United States

Chennai, Tamil Nadu, India

Project: Flight Shopping , Google ITA at United Airline Houston, TX, United States • Working multiple projects for Business Solution and other Support activities related to Fares, Pricing, Taxes, availability and Schedule, enhancement for United.com, Mobile app, contact center applications.• Raise Enhancement Requests with vendor to improve system behavior and reduce manualeffort.• Communicated with Vendor’s and Business partners to report defects and prioritize them so that system functionality is corrected.• Liaise with the various user groups to ensure all issues faced from a commercial systemperspective is identified and addressed in a timely manner.• Evaluate new technologies and industry best practices to incorporate into systems.• Identify and prioritize enhancements, take them through the Change Management Processand get them implemented in systems.• Test system functionality and new releases as per industry standard testing methods,ensuring adherence to user requirements. Project : - DXC Fares, EMD, OSF, ABR and PSS (Shares and axsRES) Project in Production Support. Apr 2010 – Aug 2019• Collate, analyze and define customer requirements for projects and enhancements assigned. Identify and evaluate requirements and suggest practical solutions to achieve the customer targets.• Produce functional and end user documentation of new functionalities understanding customer needs.• Involve in analyzing and resolving the bugs/defects that come in Airline Reservation and Ticketing system in SITA and DXC Fares.• Worked on ATPCO, SITA and IATA Mandates/Bulletin, New enhancements and Standalone changes assignments for estimation and Sizing, follow up for Approval and submission of Milestones as per schedule. • Provide business functional subject matter expertise for Reservation, Ticketing, Airfares, Pricing, IATA, ATPCO Pricing Rule and Airfares Shopping Functions.• Attended ATPCO webinars and Monthly Subscribers call.

New Delhi Area, India

• Successfully provided 100% IATA/ARC, discounted and net fare ticketing support to Cheapo Air and One Travel for US and Canada markets.• Handled the operations pertaining to:a) Issuance and re-issuance of paper and electronic tickets in Amadeus & Sabre.b) Pricing along with re-issuance of tickets and issue PTA and Air Passes.c) Sending ticketing reports, commission table, plating carrier table and FOP sheets.d) Airline co-ordination in case of any issues with price or related to ticket.e) Handled GDS co-ordination in case of new airline involved in ARC or BSP on behalf of GDS carrier to drive ticketing process for manual ticketing as well as for automation.f) Effectively developed and maintained the rapport with consolidator’s for fare negotiations (Sky bird, Transam, Go-way, Picasso, Costomer, Downtown, Hariworld, Royal Scenic Holidays, and Sky Link). g) Played a significant role in imparting training to the new team members for Net & Published fares, ticketing as well as acquainted them with process technicalities. h) Collated feedback through discussions with the team followed by extracting new thoughts for process enhancement and provided the key findings along with suggestions to the senior management. i) Significantly co-ordinated with consolidator’s technology team in their automation process for CheapOair bookings.j) Liaised with consolidators for the supplier commission and mark-up on net fares.

New Delhi Area, India

• IATA and Net fare ticketing support to E bookers for UK Markets. • Issuing both Paper and Electronic tickets in Galileo & Austin.• Arranging PTA, TOD, MPD, Reissue setup by calling Airline, Urgent Departure.• RTW, Air passes, Companion Fares, Great Escape, Discovery, Group bookings.• Airline Fare Calculation, Fare construction & Airline rule interpretation.• Pricing along with Re-issuance of tickets. • Ticketing Reports (HMPR, HMPS), Dupe booking commission table, plating table and FOP sheets.• Contact Airline in case issuance and Re-issuance.

New Delhi Area, India

• Harvey World Travel, Australia market: a) Fare loading for routine based private/net approximate 150 Airlines, validating and none validating as per airlines on APF (Agency Private Fare) using Galileo Fares. b) Performed quality check through APF (Agency Private Fare) Galileo Fare loading tool for approximate 150 Airlines validating and non validating contracts loaded by the agents. Quality Check for Rule quoting, Routing, Seasonality, Blackout, Stopover, Flight restriction, Code Share, Combinations, Min/Max stay, Discounts, etc. c) Aptly handled work related to VSS (Visual Source Safe) .i.e. updatation of reports and data for maintaining details for ISO internal auditing held every Month.

Diploma In Airline And Travel Management

Bachelor'S Degree, Fine/Studio Arts, General