Project Manager for Business Banking Deregistered Companies Remediation Program.

Westpac Business Banking, [City, Country] | Sep 2021 - Mar 2023Successfully led zero-surprise operations, ensuring seamless service delivery for Westpac Business Banking.Spearheaded automation efforts by providing solutions for the MS Power Apps workforce tool, enhancing operational efficiency.Adopted an agile approach to lead the team for timely completion of the remediation cohort, ensuring compliance with ASIC regulations.Led an onsite delivery center responsible for crucial management reporting, demonstrating strong leadership and coordination skills.Managed Westpac stakeholder relationships effectively, ensuring alignment with business objectives and client expectations.Demonstrated efficient planning and execution skills, consistently delivering on governance and project milestones.Designed and executed a comprehensive return-to-office plan at the end of the COVID pandemic in 2022, ensuring a smooth transition for the team.Maintained a Net Promoter Score (NPS) rating of 93%, showcasing a commitment to client satisfaction and service excellence.

Project Manager for Westpac Business Banking: ASIC initiated Deregistered Companies Remediation to be compliant to Corporations Act 2001, Section 601 ABWestpac Business Banking, Sydney, Australia | May 2022 - August 2022Spearheaded the ASIC initiated Deregistered Companies Remediation project, ensuring compliance with Corporations Act 2001, Section 601AB.Successfully created and presented a comprehensive proposal to Westpac Business Banking, outlining the remediation plan and compliance strategy.Negotiated contracts with key stakeholders, collaborating closely with legal and finance teams to ensure alignment with regulatory requirements.Executed the remediation project, overseeing a dedicated onsite team of 21 business analysts responsible for meeting compliance standards.Skillfully managed the entire hiring process and orchestrated IT and infrastructure setup for the onsite team.Implemented a work-from-home model during the Covid-19 pandemic, ensuring alignment with the bank's standards and maintaining operational efficiency.