Santosh Kumar Email & Phone Number

• Scheduling of Solution testing sessions in Oracle Applications during CRP (Conference Room Pilot) and User Acceptance Testing (UAT).• Identifying, evaluating, and resolving the day-to-day issues in Oracle Financial Applications and helping business to smooth closure of Books of Accounts.• Preparation of Oracle Project documentation like configuration document, Testing documents, User Manuals, Integration documents etc.• Prepare Presentations on new business Prepositions and Participated in training teams on Oracle Modules.• Responsible for creating/authoring, reviewing, and executing specific System Development Life Cycle (SDLC) for oracle Financials cloud implementation

Hyderabad, Telangana, India

• Preparing and updating daily, weekly, and monthly dashboard tracking productivity, quality.• Giving approvals to the associates who wants to load the data in the application HUB (HSBC Universal banking).• Sending mails to Relationship Managers in Australia if any document is pending.• Conducts quality sessions &Process Knowledge test on monthly basis depending on the error trend.• Identifying potential areas for process improvement and highlighting the same to the team leader.• Worked with teams to examine and solve business problems by accurately analyzing the needs of the clients.

Hyderabad, Telangana, India

• Team huddle SPOC used to take team meetings, used to give updates on recent procedures.• Under mentor-mentee program awarded as "BEST MENTOR" twice for mentoring associates.• Was the bridge between associates and quality analyst i.e. group coordinator?• Used to do the audits of the tenured associates, new hires, and my mentees as well.• In a span of 3yrs became K-Performer for 8times.• Was appreciated by Line of Business for identifying a Fraud of 25lacs check.• Under Rewards & Recognition System awarded 1Silver&3Bronze awards.

Master'S Degree, Computer And Information Sciences And Support Services, A

Coursework: Network and Information Security, Systems Analysis and Design, Business Analytics, Cybersecurity, Project Management & Supply.

Bachelor'S Degree, Mathematics, Electronics And Computer Science