Santosh Prusty Email and Phone Number

Manage the penetration of cyber security solutions of top 20 OEM's in the enterprise segments and emerging markets. Responsible for account management, opportunity management, presales discussion and solutioning, commercial and negotiations. Monitor funnel management, sales stage movements and achievements of number quarter on quarter.

Responsible for GTM of network centric services for mid & strategic accounts across Mumbai, Rest of Maharashtra, Gujarat through a team of partner business managers & customer experience managers. Strategize towards achieving 35 Cr annual target through partner engagement, continuous training to partner managers , accelerating demand generation engines , upselling and cross selling in the existing base etc.Handle presales activity like evaluate the proposal, take the technical… Show more Responsible for GTM of network centric services for mid & strategic accounts across Mumbai, Rest of Maharashtra, Gujarat through a team of partner business managers & customer experience managers. Strategize towards achieving 35 Cr annual target through partner engagement, continuous training to partner managers , accelerating demand generation engines , upselling and cross selling in the existing base etc.Handle presales activity like evaluate the proposal, take the technical details, involve solution architect, design the solution and work on commercial and work hand in hand with partner managers till the deal closure. Monitor the GTM for products such as WAN services, SDWAN, CAAS, Manage services like NOC, manage Wifi , colo and cloud business. Show less

• Managed Voice and data product penetration, sales planning, new acquisition, capability presentation, partner training, partner growth plan, funnel building.• Handled the GTM of Voice product (PRI/SIP/TFN) and data product (ILL/P2P/MPLS/SDWAN/IOT) etc.

Designed the product calendar, maintained competition updates, launched aggressive commercials, designed creatives-outdoor banners, leaflets, brochure for the circles. Worked on various marketing schemes, trained sales team on products. Simplified Product and Processes, managed TRAI compliance, maintained hardware Inventories and new procurements, handled device alliances.

Managed the overall and product wise CMI/MTTR /repeat complaints/CPS of Mumbai region. Monitored the top management escalations, worked out CAPA, RCA and permanently fixed them. managed service improvement plan (SIP), organized service camp at commercial complexes. Monitored Pseudo C-Sat and increased Net promoter score (NPS) of the region from 4.1 to 4.8.

Drive revenue of existing base, increased fresh install numbers from the set of accounts. Executed strategies to enhance revenue from the existing base by up selling and cross selling and by retaining the customers.Designed sales strategy to move Voice and Data connectivity in the existing and net new market.Handled the LCM business through a team of 10 account managers for existing and net new business.Organized customer connect program through "Business Catalyst" zone wise.

Managed Voluntary and Involuntary retentions, close looped customer Technical and non technical complaints, designed new retention schemes. drove customer loyalty program. Designed predictive churn model, ensured active DEL are pulsing and getting billed, kept a constant watch on the quality of new acquisitions, converted zero pulsing DELS into revenue generating lines

Handled assigned set of accounts, kept constant engagement with the companies Delivered reduction of ZPD and revenue enhancement in the set of accountsManaged the wallet share, cross and up sell in the set of accountsHandled the new business initiatives, expansions and offering the best solutionsEnsured retention of the accounts in order to get sound billing

Handled the Wireline, Broadband ,Centrex and PRI sales in south Mumbai and achieved the sales numberPenetrated Airtel Products against the competitions by doing competitive and pricing analysis.

Managed sales of Wireline and Wireless products ( Product like- Del/BB/ Centrex/ PRI/FWP/CIMO/FWT etc. ) in south Mumbai.Managed building wise / account wise product penetration and drove fresh installsHandled commercial complexes and high rising residential buildings for building permission for fiber connectivity and convert them to ready for service.