Santosh Sharma Email and Phone Number

Provide strategic consultation and leadership in designing and developing complex product initiatives. Initiate and plan projects with broad relevance to Cisco’s product portfolio. Collaborate with key customers to identify and develop technical solutions that meet market demands. Develop or consult on internal training programs to enhance team capabilities. Facilitate communication between internal product teams and external stakeholders to integrate customer feedback throughout the product… Show more Provide strategic consultation and leadership in designing and developing complex product initiatives. Initiate and plan projects with broad relevance to Cisco’s product portfolio. Collaborate with key customers to identify and develop technical solutions that meet market demands. Develop or consult on internal training programs to enhance team capabilities. Facilitate communication between internal product teams and external stakeholders to integrate customer feedback throughout the product lifecycle. Offer specialized and authoritative guidance to a small team of engineers working on specific projects.● $2 million in revenue was saved by implementing a Cost of Quality reduction initiative, collaborating with the internal and external teams, and avoiding unnecessary replacements.● 30% decrease in maintenance window duration for automated pre-upgrade and post-upgrade checks accomplished by upgrading customer networks with 1000+ devices.● 40% reduction in service requests achieved for a major customer network by identifying areas of concern and taking corrective actions through proactive engagement with Customer and internal teams.● Bolstered client relations by presenting Customer Quality Experience Metrics at regular interlocks with cross-functional management and executive teams.● Ensured an unprecedented zero upgrade issues in client networks by developing and heading the IOS-XR 6.4.3 release hardening project.● Improved software debuggability by publishing 100+ documents internally and externally.● Active speaker at Cisco Live. Received Distinguished Speaker award for the delivery of the “Cisco NCS 5500 Deployment Nuts and Bolts: Architecture, Operation, and Troubleshooting - TECSPG-2002” session at Cisco Live 2024 at Las Vegas. Show less

Provide strategic consultation and leadership in designing and developing complex product initiatives. Initiate and plan projects with broad relevance to Cisco’s product portfolio. Collaborate with key customers to identify and develop technical solutions that meet market demands. Develop or consult on internal training programs to enhance team capabilities. Facilitate communication between internal product teams and external stakeholders to integrate customer feedback throughout the product… Show more Provide strategic consultation and leadership in designing and developing complex product initiatives. Initiate and plan projects with broad relevance to Cisco’s product portfolio. Collaborate with key customers to identify and develop technical solutions that meet market demands. Develop or consult on internal training programs to enhance team capabilities. Facilitate communication between internal product teams and external stakeholders to integrate customer feedback throughout the product lifecycle. Offer specialized and authoritative guidance to a small team of engineers working on specific projects.● 30% decrease in maintenance window duration for automated pre-upgrade and post-upgrade checks accomplished by upgrading customer networks with 800+ devices.● 20% reduction in service requests achieved for a major customer network by identifying areas of concern and taking corrective actions through proactive engagement with Customer and internal teams.● Bolstered client relations by presenting Customer Quality Experience Metrics at regular interlocks with cross-functional management and executive teams.● Collaborated with 20+ customers in the APJC region and steered customer sentiment from extremely negative to positive.● Improved software debuggability by publishing 80+ documents internally and externally. Show less

Worked with system, scale, Dev, and SMU tests teams to test software prior to customer delivery. Helped to improve software quality by highlighting impacting issues and limitations before publishing the products. Answered customer queries and requests and resolved product concerns and questions.● Saved 600 man-hours a year by planning and executing a project to automate scale testing using TCL.● Boosted client sentiment by responding to 200+ customer queries and resolving product… Show more Worked with system, scale, Dev, and SMU tests teams to test software prior to customer delivery. Helped to improve software quality by highlighting impacting issues and limitations before publishing the products. Answered customer queries and requests and resolved product concerns and questions.● Saved 600 man-hours a year by planning and executing a project to automate scale testing using TCL.● Boosted client sentiment by responding to 200+ customer queries and resolving product concerns.● Enriched software quality by discovering and addressing 300+ bugs with active software testing. Show less

Enhanced debuggability by developing a module to decode captured packets in IOS code for Cisco C12000 routers. This improvement enabled real-time packet decoding, significantly reducing the time engineers spent analyzing large volumes of traffic.