Santuzza Batista Email & Phone Number

Sydney, New South Wales, Australia

• Strategic customer consultant in the Professional Services team, acting as customer’s “trusted advisor” to define, develop and execute on customers’ roadmap to implement and expand DocuSign. Responsibilities:
• Provide deep industry, functional and product/platform expertise
• Conduct use case discovery, prioritization and roadmap development
• Design and build-out a Center of Excellence
• Deliver strategic advisory engagements in support of DocuSign Agreement Cloud vision and solution expansion

Sydney, New South Wales, Australia

• A member of the Professional Services team (Customer Success) responsible for solution implementation for a portfolio of customer-facing projects.Responsibilities:
• Successfully plan, organize and manage all tasks, project decisions, and prioritizations of an engagement to ensure customer satisfaction. This includes developing technical solutions to address client needs and.
• Build strong relationships with customer admins and Center of Excellence, acting as a trusted expert consultant on how to leverage DocuSign across their business.
• Collaborate with DocuSign team to proactively uncover additional customer needs and support documenting client requirements and expectations.
• Deliver on-time and on-budget collaborative engagements to our customers that provide continuous improvement via impactful solutions which result in highly referenceable accounts enabling strong adoption, renewal and.

Sydney, Australia

Sales Development RepresentativeProspective customers qualification through targeted questions about their business strategy, aligning and selling DocuSign’s product offerings.Collaboration with customers and partners across APAC to help them leverage the DocuSign Agreement Cloud to transform the entire system of agreement.DocuSign® is changing how.

Sydney, New South Wales, Australia

Responsible for selling and negotiating contracts for boats and superyacht charters- Contributed with 40% of the total income of the company in February 2019- Created and followed up more than 1900 clients in 5 months (expected 1000 clients)- Conversion rate of 22% (average 14%)- 95% of positive client feedback (average 80%)

Vila Velha, Brasil

Leadership of product development projects, understanding Marketing, Finance and Sales goals and transferring them to the Operations field.- Launched 3 new products, managing the full pipeline from ideation, development, testing and market delivery.- Developed and approved 4 new raw material suppliers for all business units.- Coordinated multi-functional.

Brazil

Professional level program, where young engineers with great managerial potential undergo an accelerated career path, receiving management roles in different projects. It offered a long-term job-rotation in the various departments related to Operations and Business Unit. Project development in different factories (Nescafé, NESQUIK and Nestlé Chocolate).

Onnaing, France

Project: Management improvement of the vehicles workshops inspections in the Onnaing Factory - Yaris production.- Reduced 50% of vehicle defects identified on workshop inspections.- Created inspections database and control system plan.- Developed upstream strategic planning to predict and avoid defects generation.- Reviewed and analysed defects and.

Ville De Luxembourg, Luxembourg

Project: Iron Ore & Solid Fuels business analyses - Conducted preparatory studies, analyses and reports for business negotiations.- Monitored KPIs and synergy plans directly related to buyers and stakeholders.- Built, maintained and analysed databases of the international market scenario for iron ore and solid fuels.- Followed-up and assisted supply chain.

Mina De Alegria, Mariana - MG Brasil

Monitored iron ore continuous improvement projects of the Alegria Mine, Brazil.

Master Of Business Administration - Mba, Business Administration And Management, General

Macquarie Business School, Sydney, Australia

Master'S Degree, Engineering/Industrial Management

École Nationale Supérieure des Mines de Douai, France Major in Optimization and Automation of Industrial Processes, Specialization in.

Bachelor Of Engineering - Be, Industrial Engineering

Escola de Minas