Santuzza Batista Email & Phone Number

Sydney, New South Wales, Australia

Strategic customer consultant in the Professional Services team, acting as customer’s “trusted advisor” to define, develop and execute on customers’ roadmap to implement and expand DocuSign. Responsibilities:• Provide deep industry, functional and product/platform expertise• Conduct use case discovery, prioritization and roadmap development• Design and build-out a Center of Excellence • Deliver strategic advisory engagements in support of DocuSign Agreement Cloud vision and solution expansion

Sydney, New South Wales, Australia

A member of the Professional Services team (Customer Success) responsible for solution implementation for a portfolio of customer-facing projects.Responsibilities:• Successfully plan, organize and manage all tasks, project decisions, and prioritizations of an engagement to ensure customer satisfaction. This includes developing technical solutions to address client needs and tracking to long term customer objectives, success criteria and milestones.• Build strong relationships with customer admins and Center of Excellence, acting as a trusted expert consultant on how to leverage DocuSign across their business.• Collaborate with DocuSign team to proactively uncover additional customer needs and support documenting client requirements and expectations.• Deliver on-time and on-budget collaborative engagements to our customers that provide continuous improvement via impactful solutions which result in highly referenceable accounts enabling strong adoption, renewal and upsell.

Sydney, Australia

Sales Development RepresentativeProspective customers qualification through targeted questions about their business strategy, aligning and selling DocuSign’s product offerings.Collaboration with customers and partners across APAC to help them leverage the DocuSign Agreement Cloud to transform the entire system of agreement.DocuSign® is changing how business gets done by empowering more than 250,000 companies and more than 100 million users in 188 countries to send, sign and manage documents anytime, anywhere, on any device with trust and confidence. DocuSign replaces printing, faxing, scanning and overnighting paper documents to transact business. DocuSign enables organizations of every size, industry and geography to make every decision, approval, workflow and signature fully digital. DocuSign and Go to keep life and business moving forward.

Sydney, New South Wales, Australia

Responsible for selling and negotiating contracts for boats and superyacht charters- Contributed with 40% of the total income of the company in February 2019- Created and followed up more than 1900 clients in 5 months (expected 1000 clients)- Conversion rate of 22% (average 14%)- 95% of positive client feedback (average 80%)

Vila Velha, Brasil

Leadership of product development projects, understanding Marketing, Finance and Sales goals and transferring them to the Operations field.- Launched 3 new products, managing the full pipeline from ideation, development, testing and market delivery.- Developed and approved 4 new raw material suppliers for all business units.- Coordinated multi-functional and multi-cultural teams on projects, within specified budget and timeline.- Liaised with Marketing and Sales team on daily basis, to discuss market strategy, operational challenges and future pipeline.- Created and reviewed products specifications and process parameters to improve efficiency.- Managed Innovation & Renovation Projects, deployment of new proposals respecting all Stakeholders interests.Confectionery Application Group - GAROTO Chocolate

Brazil

Professional level program, where young engineers with great managerial potential undergo an accelerated career path, receiving management roles in different projects. It offered a long-term job-rotation in the various departments related to Operations and Business Unit. Project development in different factories (Nescafé, NESQUIK and Nestlé Chocolate), Distribution Centre and Headquarters.- Conducted a Lean Six Sigma Green Belt Project with a multidisciplinary team and achieved 50% reduction of foreign material detection in Nescafe Factory.- Elaborated national consumer complaint analysis, deployed specific goals for each business unit and coordinated reduction actions.- Reviewed the net content management of finished products of Vila Velha’s unit, redesigned process and database and trained operators.- Led the Quality Assurance team from Cacapava Factory on International Audit follow up, meeting all requirements - Participated of internal audits as trained SGA auditor at Araras factory.- Implemented the Compliance Tracking Tool on Vila Velha factory, ensuring all factory departments met the headquarters target of compliance across all fields.- Elaborated a freight cost reduction and logistics network study.- Prepared Quality Operational Master Plan and annual budget.- Led production team to achieve Quality and Food Safety KPIs.

Onnaing, France

Project: Management improvement of the vehicles workshops inspections in the Onnaing Factory - Yaris production.- Reduced 50% of vehicle defects identified on workshop inspections.- Created inspections database and control system plan.- Developed upstream strategic planning to predict and avoid defects generation.- Reviewed and analysed defects and inspections processes, through Toyota methodologies (Just-in-Time, Kaizen, Kanban, Jidoka).

Ville De Luxembourg, Luxembourg

Project: Iron Ore & Solid Fuels business analyses - Conducted preparatory studies, analyses and reports for business negotiations.- Monitored KPIs and synergy plans directly related to buyers and stakeholders.- Built, maintained and analysed databases of the international market scenario for iron ore and solid fuels.- Followed-up and assisted supply chain management of all raw materials used world-wide by Arcelor Mittal factories.

Mina De Alegria, Mariana - Mg Brasil

Monitored iron ore continuous improvement projects of the Alegria Mine, Brazil.

Master Of Business Administration - Mba, Business Administration And Management, General

Macquarie Business School, Sydney, Australia

Master'S Degree, Engineering/Industrial Management

École Nationale Supérieure des Mines de Douai, France Major in Optimization and Automation of Industrial Processes, Specialization.

Bachelor Of Engineering - Be, Industrial Engineering

Escola de Minas