Sapna P. Email & Phone Number

United States

United States

• Facilitated in-depth knowledge of content area and best practices of educational materials, in personand virtually of the technology based EHR software in the healthcare system for client based end users.
• Provided additional training support and addressed routine questions using Learning Live and a ticketing system to create, manage, and maintain a list of end user or training problems.
• Facilitated bi-directional feedback between the project team and end users to improve efficiency ofcommunication and issue resolution.
• Worked in accordance with corporate and organizational security policies and procedures, understoodthe personal role in safeguarding corporate and client assets, and took appropriate action to preventand report any.

Missouri City, Texas, United States

• Assisted with software, website troubleshooting and help desk support.
• Successfully resolved 15+ issue tickets per day by triaging each incident.
• Installed and configured in-office iPads.
• Responded to high volume calls, emails and chats within a set timeline.
• Provided exceptional customer service to clients as achieved with 95% of positive reviews.
• Increased revenue by over 30% by implementing an automated communications platform.

Gatesville, Texas, United States

• Analyzed data and produced charts and reports on time.
• Developed and maintained computerized record management systems.
• Processed daily payments using POS system.
• Successfully completed daily accounting closure and balance sheet reconciliation.

Centerville, Ohio, United States

• Researched, developed and implemented organizational policies and procedures for the office
• Prepared and presented strategies and diagrams for work performance meetings.
• Created and uploaded forms.

Mason, Ohio

• Developed and deployed various practice management strategies to boost and sustain practice growth.
• Successfully sustained the goal of over 100 dental insurance verification and eligibility weekly.
• Instructed personnel with desktop support.

Waco, Texas

• Submitted insurance claims electronically through clearinghouse transmission.
• Performed digital X-rays and scheduled regular maintenance of hardware

Waco, Texas

Logged and charted data from initial exam. Educated and prepared patients for procedures, performed and exposed radiographs, took photographs, created custom molds of patient's bites, placed and removed orthodontic wire and ties. Maintained sterilization per state regulations.

Corning, New York

Assisted lead teacher with daily classroom activities. Maintained daily observation notes. Assisted students with classwork assignments. Maintained classroom cleanliness and monitored lunchroom activity.

Harrisburg, Pennsylvania

Provided administrative and operational support. Handled correspondence. Interviewed and trained new employees. Deligated duties and monitored staff. Registered customers, made reservations and answered calls.

Pine Grove, Pennsylvania

Directed and coordinated hotel activites to obtain optimum effeciency and economy of operations. Provided training to emploees, Managed Guest Satisfaction, Marketing, breakfast bar and laundry facilities. Conducted staff meetings.

Boot Camp Certificate, Cyber Security, A

Prerequisite Courses, Dental Hygiene/Hygienist, 3.5

Education record

Cybersecurity

Associate'S Degree, Health Services/Allied Health/Health Sciences, General, 3.3