Sapna Sapna Email & Phone Number

A Certified Scrum Master, seeking opportunities to leverage my 7+ years of experience including Application, Infrastructure and Production Support, Project Coordination, Risk Management, and Stakeholder Management. Have excellent analytical and interpersonal skills and ability to align with the latest processes. Responsibilities undertaken :- Project Support in Production involving Consolidation and Reporting of financial data using MicrosoftExcel and maintenance in SAP-BPC and BW System.- Good Hands-on with Batch Execution using Autosys, Production Deployments and troubleshooting issues using Linux and SQL.- Monitor and prioritize tickets in ServiceNow from Business users, assign and escalate tasks and ensureissues are resolved timely within service level agreements (SLA).- Collaborate with cross-functional teams and development team to work on planned enhancements and deployments.- Well adapted to SDLC and Agile/SCRUM Methodologies. Acted as a shadow scrum master for handling scrum ceremonies like sprint planning, daily stand-up, sprint retrospective.- Leveraged Kanban to track the progress of deliverables and action items and predict risk or delays andcommunicate updates to business users.- Ability to create and maintain comprehensive documentation of the technical solutions, guidelines, runbooks and processes in Confluence/SharePoint and conducting trainings for knowledge transfer across cross-functional teams and non IT teams.- Well familiar with handling ticket with an understanding of SLAs using ServiceNow and JIRA. Good knowledge of Incident, Problem and Change Management.- Prioritizing customer collaboration and continuous feedback on the solution provided, establishing self organizing team.- Prepare risk assessment and fulfill business continuity requirements by conducting risk mitigation drillsthroughout the project lifecycle.- Coordinate and facilitate stakeholder meetings, ensure accurate and timely progress reporting, milestone preparation for the next month close, present RAG status to stakeholders using MS PowerPoint.- Project coordination- requirements gathering, preparing project charter, WBS, design documents,planning sprints and handling executions and ensuring KPIs are achieved during a migration Project.- Collaboration - Send timely updates of the overall project progress of activities, planned outages and critical issues using Microsoft Teams and Outlook.- Holds certification from ScrumAlliance as Certified Scrum Master and Google Project Management Professional Certificate.

Listed skills include Ozonation Of Wastewater, Microsoft Office, Research, Powerpoint, and 13 others.