Saqlain Quassimali Email & Phone Number

Braintree, Gb

Ipswich, England, United Kingdom

• Gather and produce clear requirements throughout the project life-cycle ensuring requirement traceability from discovery to delivery• Designing and delivering solutions that meet defined requirements• Collaborating with clients and internal teams to understand challenges and adapt solutions whilst ensuring transactions are secure and PCI compliant• Working with clients and third-party vendors to support the implementation of software solutions

Ipswich, England, United Kingdom

• Aided the support desk in being proactive by integrating various network monitoring software (PRTG, OVOC) with Atlassian's suite of software (Opsgenie, Jira)• Improved support desk response times by creating a new Jira workflow as well as integrating it with other applications (Slack, Opsgenie)• Ensured SLAs were adhered to by resolving customer issues through juggling priorities and developing product knowledge• Supported the development team with creating a tickets portal for customers

Colchester, United Kingdom

Enigen are a Digital Oracle CX Consulting Partner .As a support analyst I supported customers with Oracle's suite of CX applications (Sales cloud/CX Sales, Service Cloud, Commerce Cloud, CPQ, OIC/ICS, Eloqua).This included building robust solutions as well as supporting customers with change requests, application upgrades, bug fixes and support requests through JIRA's issue tracking system.As part of my role, I was also responsible for supporting the company's IT issues which ranged from telephony configuration to software and hardware issues.My main activities to achieve this were:Assessing and resolving tickets by configuring and developing supported applications within SLA timesLiaising with customers via phone and emailManaging and documenting help desk ticketsCollaborating with the support team to share knowledge and identify development needsRaise and manage service requests with Oracle via phone and support portal

Braintree

►Eradicate all data on a wide range of IT equipment including Servers, Desktops, Notebooks, Printers, Networking and Mobile devices ►Upgrade/harvest hardware components including hard drives, RAM & screens►Carry out Eizo & stress tests to ensure functionality of equipment ►Perform high level internal & external cleaning on kit ►Capture data on each processed item including grade of equipment ►Analyse and modify reports using Excel►Ensure correct processes are followed to maintain integrity of work and data eradication standardsSkills & Knowledge gained:Hardware installation, testing and repair BIOS configurationCisco IOS scripting Troubleshooting

London, United Kingdom

In this role I have been trained in and worked with various programming languages and software such as C# and Microsoft Visual Studio to add functionality to projects as well as work on new projects making use of object oriented principles and n-tier architecture. Whilst at Capita, I have been able to dive deeper into JavaScript by learning best practices as well as learning new frameworks such as Angular.

Being the only ICT Teacher in the school I taught ICT from year seven all the way through to A Levels essentially working as the role of ‘Head of ICT’. My duties in the role were the following:• Prepare materials for lessons in an organized and timely fashion• Teach between 20-25 hours per week• Attend staff meetings when held. Participate in teacher training and development workshops in addition to syllabus and courses development• Advise parents on parents evening• Create and mark written tests for students

London, United Kingdom

In this position I used the Argos Voice System to put away stock from the delivery.The Argos Voice System is operated by the user’s voice to move stock in the stock room from one location to another; it consists of a talkman and headset which are synchronized with the system of the store.My other duties also included, to:● Receive the delivery of stock, organize cages of stock into the stockroom, send various cages such as cages with damaged stock, & take care of the required paper work● Pick items for customer orders● Tidy the stockroom by folding cages & clear the floor of rubbish so it’s a safe working environment for all staff

Hardware repair & replacements, System reformats

Business Information System, Information Technology

Activities and Societies: Web Development, Programming, Learning

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