Handling internal & external calls Fully responsible for all the employees administrative workPreparing daily & weekly reportsEmailing, filing, printing, data entryAttending & organising eventsScheduling & arranging meetings

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.Responded to inquiries from callers seeking information.Resolved customer problems and complaints.Confirmed appointments, communicated with clients, and updated client records.Answered phone promptly and directed incoming calls to correct offices.Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.Handled cash transactions and maintained sales and payments records accurately.Managed multiple tasks and met time-sensitive deadlines.Corresponded with clients through email, telephone, or postal mail.Answered central telephone system and directed calls accordingly.Streamlined front desk operations for increased efficiency by effectively managing over 30 phone calls, emails, and walk-in clients.

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.Responded between 20 to 40 customer requests for products, services, and company information.Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Handles daily administrative duties, Supports external and internal HR inquiries.Documented human resources records and maintained confidentiality of sensitive personal information.Maintained office supplies, distributed mail and processed invoices for payment.Assists HR managers with recruitment by identifying over candidates and issuing employment contracts.Process and maintain payroll records, Maintain and update employees records and data, Schedule meetings, interviews, HR events, Coordinate training sessions and seminars.Perform orientation for new staff, Complete termination paperwork.Reviewed and screened over a thousands of applicant resumes to identify qualified candidates.Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.Supported managers in addressing employee relations issues, providing guidance on conflict resolution techniques.Managed benefits administration, ensuring accurate enrollment and providing helpful resources for employees.Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.

Collect documents and scrutinize accurately for visa processingSelf-motivated, with a strong sense of personal responsibility.Worked well in a team setting, providing support and guidance.Assisted with day-to-day operations, working efficiently and productively with all team members.Handle customers' queries personally or via email or by phone, Ensure all administration & logistics of passport delivery to consulate / applicants.Maintain & record all applicants' data, Support in administrative activities.Handle basic office tasks, such as filing, delivering mail, answering emails and phone calls, and data entry.Support over 50 customers and solve their problems, Ensure all administration & logistics of passport delivery to consulate / applicant.

Data mining to communicate with different sectors.Making calls with potential prospects in order to set up a meeting, Presenting different offers provided by ACE either in-house or offshore.Increased client satisfaction by providing personalized financial advice and investment recommendations.Led workshops on personal finance topics to educate community members about effective money management practices.Educated clients on various investment options, empowering them to make informed decisions about their finances.Assisted walk-in traffic with identifying financial needs and goals to provide customized solutions.Assisted clients during major life events, such as retirement planning or wealth transfer, preserving financial stability throughout transitions.Follow up calls & after- sale service, Organizing my schedule ( setting minimum 5 meetings per day )

Preparing contracts, Preparing proposals as per the prospects/clients requests based on Softex presentation with them.Receiving new requests & orienting them with an overview about the requested product over the phone then set up a meeting appointment with the prospect to see a full presentation & demo for the product.Preparing prospect management report weekly, Attending meetings whether outside the premises or in-house or online Skype meeting.Taking full sales responsibility in case of my manager's absence, Participated in three exhibitions (Egyshop-Microcom-AfroPack) during those exhibitions.Representing the company ( responsible of holding the applications in hand taking the full details of any clients then sending Thank you SMS then adding the collected details into the sales control- also.Taken the full responsibility of the back & front office during Microcom exhibition & finished the report on spot.Worked on the sales control Software ( entering new prospects-new requests or updating the existing ones), Sending SMS & Newsletter campaigns, Taking the responsibility of organizing the senior consultants & my manager's calendar, Preparing offers & meeting minutes.Translating contracts into English/ Arabic, Assisting all my colleagues in their work (marketing- development concerning the design of the websites Photoshop & Dreamweaver ).Data mining ( all the business sectors with their full details in order to use them later on in any sales strategy & approach them).