• Collaborate with Montgomery County’s Housing Initiative Program in housing search assistance for clients• Support and assist clients through the housing search and move in process• Assist clients in maintaining permanent supportive housing through ongoing tenancy supports• Assist clients with budgeting, skills coaching, good tenant behaviors, and entitlement assistance• Maintain open communication with landlords• Complete required documentation for all client interactions• Advocate for client’s needs and services• Link clients to necessary services including health care, substance use treatment, and mental health treatment• Work as the lead mentor for newly hired staff

• Coordinate day and residential services received by individuals living with developmental disabilities• Collaborate with individuals to write a Person Centered Plan that outlines their personal goals and aspirations• Facilitate Person Centered Planning meetings with individual, providers, and family members• Complete quarterly monitoring visits to ensure services are being provided as they are funded for• Draft funding requests for services paid for by the Developmental Disabilities Administration• Compose Medicaid billable notes for all interactions

• Provided administrative support to the general adult unit to ensure the unit ran smoothly• Answered all incoming calls and directed them to the appropriate parties• Ordered all supplies needed for the unit to run smoothly and managed the expense budgets for the unit• Managed patient records by completing and maintaining patient charts• Verified patient demographic and insurance information was up-to-date and accurate• Organized legal paperwork and provided to Administrative Law Judge and Public Defender for patient commitment hearings• Prepared all documentation needed for patients upon discharge• Scheduled important meetings for the unit and maintained the unit calendar

•Prepare reports and materials for Quality Oversight Committee meetings and Subcommittee meetings.•Coordinate the completion of self audit tools for quality assurance, utilization management, and quality improvement responsibilities delegated to the organization by its clients.•Conduct QI studies, including but not limited to wait time studies, eyewear turnaround studies and provider surveys in preparation for the production of executive summary reporting for clients on a scheduled basis.•Gather, trend, and analyze performance data related to quality indicators. •Prepare written reports and graphs showing analysis and recommendations.•Identify opportunities for the improvement of processes and systems support.•Assist in writing, revising, and editing new and updated versions of company policies and procedures.

• Conduct site visits to public mental health facilities and interview consumers about the quality of services they are receiving.• Write, review, and edit Site Visit Reports following site visits.• Participate in meetings with mental health providers and funding organizations.• Participate in the group interview process for hiring new team members.• Prepared the Fiscal Year 2013 and 2014 annual report.• Responsible for the design, development, and creation of publications and outreach materials.

• Provided office and community based on-on-one support using the Housing First Model to a caseload of 17 consumers with histories of chronic homelessness and severe and persistent mental illness.• Effectively managed time and caseload. • Documented all patient information including collaborative treatment plans and detail-oriented Medicaid billable notes.• Collaborated closely with treatment team to appropriately coordinate client care services. • Guided clients in understanding illnesses and treatment plans.• Conducted outreach, advocacy, and rehabilitative services for regular cases and crisis intervention. • Used Motivational Interviewing techniques to elicit positive change in the personal health care habits of consumers.

Developed a marketing plan to increase the census of the Adult Medical Day Care program and increase awareness among local physicians and assisted living homes.Conducted a needs assessment of the Adult Medical Day Care program to make recommendations for necessary improvements.Developed and implemented a program to increase the awareness of program offerings among staff through electronic communications and the use of the organizations internal portal system.

• Combined sales, administrative and customer service skills to maintain high occupancy and resident satisfaction• Developed and implemented marketing plans to meet the needs of the community and increase occupancy rates• Planned and implemented community events to provide residents with a sense of community and belonging• Exercised flexibility by balancing working at multiple apartment communities to meet the needs of the company

• Planned, developed, and implemented the Community Integration program from the ground up.• Formed relationships with community contacts and resources to meet the needs of the consumers.• Effectively managed a caseload of 15-20 consumers with severe and persistent mental illness.• Assisted consumers in finding a variety of community and career based activities which resulted in an increased quality of life.• Provided ongoing support and encouragement to foster their growth and success in the community.• Developed a personalized service plan and completed detailed weekly progress notes on each consumer to document their success.

• Supervised a unit of 12 residential children with histories of abuse and neglect, in a group home setting• Worked as a lead worker on a number of shifts supervising 2-3 staff on each shift• Provided residents with daily needs, a structured and therapeutic environment and a safe home-like environment• Provided a variety of recreational activities for residents to enhance their quality of life