For newly created Life Sciences Division, I support the Regional Sales Manager and the Account Managers in Italy, Iberia, Greece, Malta, Cyprus.My main responsabilities are:- link with internal - external functions, supplying plants- system support for the Account Managers - reporting- organizing events (meetings, trainings and seminars)- supportig customers and providing technical documents- complaint management

Ecolab is an American multinational chemical company, leader in the market of professional cleaning solutions and healthcare products, partner of Henkel in the distribution of professional cleaning products, with manufacturing plants all over the world.Reporting to Customer Service Manager, my responsabilities:- reporting to International Management the failures to deliveries (SIFOT)- order entering and tracking, raising credit and debit notes, managing returnsFrom August 2013 to February 2014 I was Project Leader of an international task force, with the objective of minimize delivery delays, due to a recent damage to the productive plant in Italy and therefore speed up delivery times, organizing daily calls to find the needed products from other European plants- analysing the Customer Service function KPI- reporting backorder failures

Corman S.p.a. trades Presteril product line and solely distributes in Italy Omron devices (Japanese multinational, Leader in the market of electrical healthcare devices) and Becton & Dickinson, Leader in diabetes care. As Product Manager for business groups Omron and Presteril, directly responding to C.E.O., my responsibilities:- Elaborating strategic marketing plan and annual planning- Managing marketing budget, of which distributing society Corman is fully responsible- Elaborating and implementing POS activities, ATL communication and BTL materials, consumer and customer promotion- Creating and keeping relation with medical Opinion Leaders and organizing activities aimed to create a partnership with leading medical and scientific societies and environments- Sponsoring and participating to national scientific congresses, participating to exhibitions and main events for pharmacies in Italy- Coordinating relation with the sales network by defining objectives together with Sales Director and sup-plying continuous support on product business under my responsibility- Keeping international relation with Omron brand European sales and marketing manager

Philips s.pa. is a multinational company, based in Holland, Leader in Consumer Lifestyle, Lighting, and Healthcare markets, producing and trading electronic appliances.As Customer Marketing Manager for business unit Health & Wellness (Avent and Sonicare brands), reporting to Senior Marketing Director, my responsibilities:For acquired British Avent brand, Leader in baby care products, with product lines going from nutrition (baby bottles and cups) to electronic consumer products then developed by Philips (bottle warmers and baby monitors) to finish with products developed in co-operation with medical stakeholders (electronic breast pump, used in main hospitals):- Managing marketing and communication budget, defined by headquarter- Implementing marketing actions addressed to trade and consumer via material development, consumer promotion, packaging localization, online activities, participating to trade exhibitions and consumer shows- Keeping scientific relation with medical Opinion Leaders - Organizing and participating to medical congresses sponsored, event and trade exhibition- Defining and monitoring sales forecast For acquired American Sonicare brand, owning a patented revolutionary sonic toothbrush:- Managing communication and marketing budget, defined by headquarter- Launching products into Italian Market- Creating and keeping contacts with main Opinion Leaders (dental hygienists) in order to create a durable and efficient co-operation aimed to product promotion- Developing point of sale merchandising strategy- Developing consumer promotional plan

Within Avent Ltd. headquarter, I’ve grown professionally as follows:- Within the project of introducing Avent brand in Italy, I have started my professional path as customer service manager, contributing to set the base for the future development of the brand in the country. I reached a deep knowledge of product and market, and later this allowed me to obtain the position of product specialist, managing sales representatives and company’s new entries training, as well as the training of the medical profession network, which in the meantime had formed- From 2004 I assumed the position of Medical marketing assistant, with the following responsibilities: managing medical marketing budget, keeping relations with medical Opinion Leaders, sponsoring and participating to medical congresses and exhibitions

In this seasonal and night shift position, I had the opportunity to learn airports rules, how to check in passengers landslide and airside. I was recognized as a valuable resource to whom assign also critical tasks like redirecting passengers to different airports, when weather condition weren't allowing flights to take off from Florence.

My responsabilities:- Organization of new medical representatives training sessions- Management of training material- Translation of scientific clinical studies to develop the marketing material

I developed a market analysis about GDO in Taiwan