Role and responsibilities:- Operations Management and Delivery.Serve as an interface and SPOC for all team related with activities and updates.Monitor activities to ensure on track functioning and drive rigorous reviews at determined frequency.Debottleneck stuck activities by encouraging collaboration among stakeholders and escalate critical issues.Provide problem solving support and prioritization of daily and overall pod activities.Manage, monitor and track performance.- Coordination and collaborationTroubleshoot cross functional issues.Coordinate with multiple stakeholders; manage client relationships and customer communication Resource management: Managing team staffing and ensuring sufficient resources are available to manage projects - Capability BuildingFacilitate codification and sharing of knowledge and documentation of standardized tasks Support training and capability building initiatives and encourage active participation in training activities for the year for team members (across capabilities)Identify performance gaps and conduct hands-on coaching sessions and feedback.Drive continuous improvement, and conduct problem solving sessions with team members to facilitate implementation.

Technical Skills1. Tivoli monitoring tool. (ITM, ITCAM)2. Lotus Notes and Exchange Administration and monitoring. (GSX Monitoring)3. Windows and Unix servers remote administration. 4. Remedy incident and change management5. Smarts integrated monitoring solution.6. Oracle scripting 5 and 10g.Activities 1. Event management.2. Maintenance tasks: Unix and Notes servers 3. Oracle deployments4. Monitoring improvement5. Application performance and availability for Critical applications.6. Wintel Engineering L2 support

Management and monitoring of incidence with any level of severity. Management and coordination of scheduled work. Problem solving between groups.Analysis of quality statistics. Organization of group tasks, management of material and human resources. Decision-making to adapt to the needs of the service.

Monitoring of network elements (IP, provisioning, access network) through analysis and detection of alarms. Carry out reports, statistics and preventive maintenance tests.

Mantenimiento de redes, gestión de software, instalación y mantenimiento de software, resolución de incidencias de usuarios (help desk de nivel 1).