Projects Team Manager For Zurich Account
CurrentRole and responsibilities:- Operations Management and Delivery.Serve as an interface and SPOC for all team related with activities and updates.Monitor activities to ensure on track functioning and drive rigorous reviews at determined frequency.Debottleneck stuck activities by encouraging collaboration among stakeholders and escalate critical issues.Provide problem solving support and prioritization of daily and overall pod activities.Manage, monitor and track performance.- Coordination and collaborationTroubleshoot cross functional issues.Coordinate with multiple stakeholders; manage client relationships and customer communication Resource management: Managing team staffing and ensuring sufficient resources are available to manage projects - Capability BuildingFacilitate codification and sharing of knowledge and documentation of standardized tasks Support training and capability building initiatives and encourage active participation in training activities for the year for team members (across capabilities)Identify performance gaps and conduct hands-on coaching sessions and feedback.Drive continuous improvement, and conduct problem solving sessions with team members to facilitate implementation.
