Committed, hands-on designer dedicated to producing unique high-quality products for customers. Have maintained a 100% 5-Star rating on all Etsy sales spanning 9 years since shop creation. www.mrsbscraftsboutique.etsy.com• Compose listings, upload product photos, respond to inquiries, create custom orders, product shipping.• Craft supply and product tracking: purchasing, inventory control, cost management, sales tax.• Develop and maintain relationships with suppliers, vendors, local artisans and venues.• Utilize various craft mediums for a hands-on approach to creativity and design Cricut Explore Air II, Cricut Design Space

Directed and motivated warehouse associates to achieve timely receipt and put away of product; ensured productivity and quality standards were achieved by managing labor hours, review and enforcement of productivity requirements; Employee development including training, coaching, counseling and performance appraisals; disciplinary action as required. • Completed administrative tasks including personnel documentation, electronic and paper filing, payroll processing, data analysis; researched, documented and presented assigned site KPI; other tasks as assigned. • Kaizen Leader certified, led 3 Kaizen team events. Strengthened LSS culture through lean initiatives; identified opportunities to improve employee engagement, waste reduction, success and failure review. • Member of facility Environmental Health and Safety management committee; leader of EHS incident investigation subcommittee and risk reduction subcommittee; led 50+ subcommittee meetings aimed at facility safety improvement. • Forklift certified, FY2021 facility trainer during internal transition to updated computer system.• FY2023 Syracuse facility achieved 1,500 consecutive on time departures, ranked 1st for category in Eastern division. FY2021 Syracuse facility achieved 1,000 consecutive on time departures, FY2020 Syracuse facility achieved highest MBO ranking in 10 years, ranked 2nd overall in Eastern division. • Promptly responded to customer emergency orders; oversaw release, print, picking and packing; contacted courier service, customer communication and billing.

Managed inbound and outbound shipments through provider procurement, scheduling, loading inspection and safety, and production schedule review. Expanded metrics data tracking to include provider accountability and a comparison of spot market estimates versus actual freight expenditures.• Improved department performance by identifying internal trends and inefficiencies, providing historical data and rate quotes to sales team, tracking freight market trends and leveraging resources to reduce costs; Resulted in overall savings of $38k in 2018 and $48k in 2019 when comparing spot market estimates to actual freight expenditures.• Established and maintained effective working relationships with freight providers, minimizing costs to the company while maintaining quality and timeline expectations.• Aligned with plant management, executive offices to stay abreast of customer requirements, product availability, and production schedule; first point of contact regarding transportation delays, invoice issues, freight claims, and transport of customer returns.• Managed administrative functions including responding to internal and external inquiries, accurate record keeping, reviewed and processed inbound, outbound and customs paperwork.

Merchandise Controller, 12/2016 - 04/2018Ensured all inventory control needs were met at warehouse and 9 store locations by leading, reviewing and redesigning inventory management processes and procedures. Responded to store and warehouse concerns by implemented weekly and quarterly cycle count program to improve stock management. Implemented inventory changes based on audit results; reduced annual inventory item variances by 15%, bringing total variances down from 23.4k SKUs to 19.8k SKUs for FY2017 versus FY2016.• Coordinated FY2016 and FY2017 annual physical inventory counts for warehouse and 9 store locations; partnered with outside inventory service company to ensure facility counts adhered to strict time constraints; analyzed resulting data and submitted final reports to company stakeholders.• Post FY2017 physical inventory, recovered $63k retail / $32k cost in company inventory assets through systematic recounts, research and review after initial posted physical inventory counts.• Maintained computer system integrity by ensuring all Standard Operating Procedures (SOP) were being met at all facilities by means of systematic review of inventory transfers, audit of negative inventory balances and responding to facility inventory concerns.• Reported weekly, monthly and annual metrics data to executive offices, buying group, store operations, and warehouse management through creation of dashboard and sales trends reports.Replenishment Analyst, 05/2012 - 12/2016 Warehouse Assistant Manager, 04/2010 - 05/2012