Sara Cole Email and Phone Number

Responsible for business unit risk management activities and oversight. Provide risk and process improvement expertise, management of issue identification and remediation, RCSA development and control design implementation. Lead risk related initiatives and BAU processes for risk assessment, identification and management.

Lead a team of analytic consultants responsible for developing issue management data strategies, including identifying and calculating financial impact of consumer remediation plans. Provide intellectual and tactical support to the continuous improvement of the consumer remediation data analysis process by identifying ways to reduce quality defects and enabling employees to meet company performance goals. Lead the development of the consumer remediation execution approach from the data perspective by working with business function experts to define the strategy through data analysis, elicitation of business requirements and understanding of corresponding regulations or guidance. Perform exploratory, financial and population impact analysis and present alternative approaches and options to expedite to stakeholders and leadership. Influence sound and confident decision making based on data and facts.

Lead cross functional/ virtual teams in the project planning, scoping, and execution of remediation efforts of medium to high complexity with regulatory and reputational impacts. Manage the completion data analysis, corrective action implementation validation and project execution activities. Engage audit and quality assurance checkpoints to resolve concerns and develop management reporting for status and escalations.Areas of Expertise: Consumer Lending Risks and Regulations: Credit Card, Auto Loans, After Market Products, Mortgage Loans, Home Equity, Personal Lines and Loans. Payments, Collections, and Servicing

Consult on state and federal legislative and regulatory impacts of business initiatives, processes, and services and ensure alignment across business lines and governance framework. Drive the execution of issue management projects and business risk control design.Perform gap analysis on high risk business processes and regulatory directives and present findings and recommendations to senior leaders, with an emphasis on consumer protection and privacy. Participate in the implementation of the enterprise risk governance frameworks for assigned business unit: customer complaints, regulatory change, issue management, third party oversight.

Manage multiple cross-functional project teams focused on issue identification and resolution projects with regulatory and reputational impact (UDAAP, SCRA/MLA, TILA/Reg Z, Lending/ECOA, Third Party Vendors) Provide credible challenge and thought leadership in regards to business strategy, policies and procedures with the intent to fortify loan servicing and collections processes and mitigate operational and financial risk to the business and customers.Conduct root cause analysis on risk self control assessment and audit findings, recommend corrective action and direct a team of specialists responsible for control and corrective action testing.

Lead concurrent business initiatives with objectives to mitigate risk, maximize operational efficiency and integrate technology. Work included analyzing current state and identifying organizational needs, as well as crafting project proposals and presenting business cases to Executive management. Managed remediation and data governance projects, contributed to the development of a third party due diligence program and agency score card. Acted as proxy for assigned business groups on corporate level projects and governance. Major efforts included portfolio mergers/divestitures and large scale implementation of information systems, collection agency testing and onboarding. Risk management projects include: automation of regulatory notices, implementation of a CFPB Fair and Responsible Lending quarterly portfolio analysis - and oversight of continuous improvement, and the execution of an early version remediation program.

System administrator of multiple IT information systems, responsible for managing and modifying metadata in relational databases, re-engineering system business rules, and for validating the accuracy and timely data transfer from parent system; third party data transfer, and system conversion data projects. Collaborated with peers and software engineers to implement systemic workflows and redesigns for servicing, collections and recovery functions. Designed process maps and test scenarios, executed table changes, and gained user acceptance on results.Built routine and ad-hoc management reporting for the purposes of KPI analysis, compliance oversight, and loan portfolio management. Reports included business intelligence offering insight into trends, team member performance and collection practices. (cell phone consent, FDCPA)