Sara D. Email & Phone Number

Alexandria, Va, Us

Boston, Massachusetts, Us

• Develops and maintains comprehensive support articles that align with current platform processes and technical standards, ensuring content remains accurate and user-friendly. Created 30+ support articles within the first year.• Collaborates closely with Product teams to create and refine support materials for new feature launches and product updates, enabling seamless customer adoption.• Produces engaging instructional videos to enhance support articles, empowering customers to self-serve effectively. Delivered 50+ instructional videos within the first year, driving customer engagement and reducing support inquiries.

Boston, Massachusetts, Us

• Prepared and presented business reviews demonstrating an understanding of customers' strategic goals, analysis of current platform use and provided recommendations for optimizing current campaigns.• Identified, presented and closed sales opportunities to expand relationships. Performed as a top 3 seller for the 2022 fiscal year.• Proactively looked for opportunities to improve overall customer service delivery and leadexecution.• Acted as a mentor/coach for account managers seeking advice, support, or assistance.

Boston, Massachusetts, Us

• Expertly managed a portfolio of 13+ banks and credit unions, which are valued over $400k, through our Digital Onboarding platform.• Oversaw quarterly Customer Forums that host 80+ attendees and speak to platform enhancements, effective campaign strategies, and company goals. • Identified, presented and closed sale opportunities to expand account relationships.• Prepared and presented business reviews demonstrating an understanding of customers' strategic goals, analysis of current platform use, and results.

Kent, Wa, Us

• Analyzed industry trends and key performance indicators such as cost of goods sold (COGS) and event attendance.• Produced and maintained merchandise communications via email, social media, & push notifications• Researched, developed, and implemented a comprehensive visual strategy for club merchandise.• Established and cultivated key relationships with corporate members and vendors.

Dearborn, Michigan, Us

• Successfully planned and executed a 12-person client meeting with Ford & Lincoln dealers, which leveraged data from their proprietary software to generate fruitful feedback that was used to further develop team initiatives.• Key contributor to high-level marketing pitches to potential clients; leveraged needs assessments to pinpoint clientpriorities, identify core requirements, map out timelines, and negotiate all deliverables.• Compiled necessary materials and prepared client communication in support of program logistics.• Retained full accountability for information development, project planning, and scheduling logistics for client relations.• Handled customer relationship management (CRM), including milestone updates, billing, and calendar oversight.

Dearborn, Michigan, Us

• Recipient of multiple program awards from dealer members for outstanding achievement in hospitality.• Quickly promoted to Lead Host after early success; managed a team of 3 to 8 hosts to ensure they met program standards.• Created custom hospitality-based experiences for guests/clients, and engaged participants in brand-inspiring events.

Kent, Wa, Us

• Leveraged social media and email marketing such as Facebook, e-blasts, and newsletters to communicate with club members.• Utilized trend research and market analysis to effectively promote and grow total club membership.

Redmond, Wa, Us

• Handled and processed workshop registrations/correspondences• Worked with families in choosing the most suitable educational workshop• Discussed all available resources that DigiPen had to offer• Ensured customer satisfaction of parents and students alike in various workshop settings• Maintained sensitive records and billing information

Seattle, Wa, Us

• Tutored students in various subjects (algebra, biology, history, & literature) • Focused on individualized teaching with every student • Chaperoned bi-monthly field trips

Des Moines, Wa, Us

• Facilitated club and campus-wide events• Supported and developed cultural initiatives for the Highline Leadership Center• Worked closely with students to plan, organize, and budget their club meetings, events, and volunteering opportunities

Master’S In Curriculum & Instruction

Bachelor'S Degree, Cultural Anthropology

Associate'S Degree, Anthropology