Sara Davies Email and Phone Number

- Delivery Lead for Workday and HR transformation programs primarily focused on working with clients to achieve their strategic goals from their investment in Workday.- Working with clients regarding Works Council negotiations, data privacy policies, readiness for Workday deployments, post deployment operational models, testing and integrations strategies and change management planning/execution.- Contributing to business development opportunities by working with sales and bid teams on scoping, SOW creation, estimation of services and validating proposed solution and staffing plans.- As Head of Delivery Excellence responsible for coaching UKI Project Managers, auditing project compliance both internal and with Workday, acting as an escalation for Red/Amber projects, facilitating monthly learning sessions on PM topics.- Career Counsellor supporting team members with their personal and professional development.- Mental Health Ally and Continuous Learning Lead.

- Delivery Lead for Workday and HR transformation programs primarily focused on working with clients to achieve their strategic goals from their investment in Workday.- Experienced in end to end deployments of Workday for a mix of Large Enterprise, Launch, Phase 1 and Phase X projects. Scope of projects has included full range of HCM modules, Financials and UK Payroll.

Continued working as Senior Project Manager but role expanded to include additional responsibilities:- Member of the PMO team representing EMEA, actively contributing to the development of the DayNine methodology for deploying Workday.- Tollgate reviewer for projects. Tollgates being the internal process for verifying projects are being run according to the approved methodology and providing a sounding board for reviewing issues and risks.

- Managed the deployment of Workday HCM for a variety of clients including Large Enterprise, Mid Enterprise, Phase 1 and Phase X projects. This included acting as the Testing Lead for one client and as the Client PM for another.- Management of projects included planning, monitoring and reporting on progress both in written and verbal format, identifying and managing risks and issues, tracking actions and addressing any potential delays.

- Managed the deployment of Workday HCM for a variety of clients including Large Enterprise, Mid Enterprise, Phase 1 and Phase X projects. This included acting as the Testing Lead for one client and as the Client PM for another.- Management of projects included planning, monitoring and reporting on progress both in written and verbal format, identifying and managing risks and issues, tracking actions and addressing any potential delays.

- Managed large scale multi product/multi region projects including the management and reporting of project risks, issues, budget and scheduling.- Management of Government and Corporate accounts including acting as the liaison between the customer and the company Finance and Development departments.- Coordination of smaller projects involving 'one off' installation requests.Involved in providing onsite project management and support to customers for high intensity/visibility projects.

- Created and maintained working relations with the key accounts to ensure that we continue to meet their business needs and address their concerns, this can also take the form of review meetings either on-site or in the SoftBrands office, via the phone or in written format.- Monitor the performance of support and services personnel aswell as third party vendors who act on behalf of SoftBrands to ensure that Service Level Agreements (SLA) are met.

- Based in the Bangalore, India regional office for a period of 9 months in total.- Mentored team members and supervisors in product knowledge, customer care skills and management of calls in a support center environment.

- Providing consultative expertise to the support team in addressing the reported software issues whilst proactively identify reoccurring issues to pass to development for a scheduled fix.- Recruit, train, manage and appraise the 22 person support team and compile appropriate coaching plans and objectives.- Responsibility for completing the payroll and submitting the budget on a monthly, quarterly and annual basis identifying high cost areas.

I managed the day to day operation of the support desk, allocating calls and follow up reviews. Responsible for ensuring compliance with service level agreements, company procedures and service standards and in instances where a customer was dissatisfied with the service they received I was the first point of contact for the issue to be escalated to ensure a timely resolution to the clients’ satisfaction.

Provided consultation services to customers in relation to SoftBrands products and the hospitality industry.Conducted group and one to one training courses on site for all levels of hotel staff in the relevant SoftBrands product.

Supervise and develop the 9 person Guest Relations team in service standards and complaint handling. Respond to complaints conducting the necessary investigation into the causes and providing a satisfactory conclusion for the guest. Duty Management shifts responsible for the smooth running of the hotel operation.