Sara Durity Email & Phone Number

Trinidad And Tobago

Port-Of-Spain, Trinidad, Trinidad And Tobago

SYSTEMS PROGRAMME USED: OPERA ORACLE . Answering and directing all calls to the hotel, both in. Provide a liaison between reservations and front office. Audits and completes end of day reports.. Prepare end of shift summaries. Review and inputs rooming lists, individual.. reservation requests and/or changes. Handle cash, credit cards and other forms of. payment and post charges to guest rooms.. Make appropriate selection of rooms based on guest needs via phone and/or at front deskCode electronic keys.. Close out guest accounts at time of check out.. Keep an intra-hotel relationship with all hotel departments to expedite efficient. communication to provide efficient customer service.. Assist guests with a solution when a problem arises that will satisfy both the company’s policy and the guest.

Trinidad And Tobago

• Welcome and register guests for the hotel and the marina.• Handle guest check in and checkouts professionally and in a welcoming and specialized manner• Issue room key. • Make changes and confirm reservations by means of the Lodging Management Systems• Keep records of room and slips availability and guests’ accounts• Post charges of food, room, liquor and telephone to system and manual ledger• Provide the maximum quality of service to the guests• Verify that all updated reports have been run• track incoming mail• Ensured that all wake up calls were handled on time and appropriately• Collected payment following all cash handling rules• Arranged Housekeeping Reports• Ensured the desk was always attended• Perform night audit for the hotel.

Trinidad And Tobago

• Greet registered guest • Answer department telephone within a number of rings, using correct salutations and telephones etiquette. • Manage and ensure all guest are comfortable and taken cared of with food and drinks. • Make sure the lounge is properly well functioning in cleanliness and safety.

Port Of Spain

• Answer telephone calls and respond to food orders. • Assist in maintaining preparation and service areas in a sanitary condition. • Clean and sanitize equipment and area of preparation. • Respond to guest request/orders in a timely manner.

Movie Town

• To receive payments by cash, cheques, credit cards and restaurant vouchers.• To issues receipts, refunds, credits or change due to customers.• To compute and record totals of transactions.• To be able to effectively answer customer questions and provide information on policies and procedures.

Invaders Bay, Port Of Spain

• Coordination and preparation of functions • Receiving and delivering food and beverage orders from/to dinning guest in the bar area.• Handling of guest cash payments and keeping tabs of orders using the micros system.

St Ann, Port Of Spain

• Overseeing of contract staff in the restaurant area. • Coordination and preparation of functions. • Cashing and ensuring the efficient delivery of breakfast and lunch in the restaurant.

Grand Bazaar. Trinidad.

• Receiving and delivering food and beverage orders from/to dinning guest in the bar area.• Handling of guest cash payments and keeping tabs of orders using the micro system.

Diploma, Business Administration

Certificate, Customer Service Excellence.

Certificate Of Participation, Enhancing Your Supervisory And Management Skills

Business, Management, Marketing, And Related Support Services, Certificate

Education record

Certificate, Bar Tendering, Food And Beverage.

Spanish

crash course

Certificate, Graphic Design, Hairdressing.