Sara E. Cramer Email & Phone Number

Indianapolis, In, Us

Indianapolis, Indiana, United States

Developed and maintained successful relationships with vendors, suppliers and contractors.Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.Managed office operations while scheduling appointments for department managers.Coordinated special projects and managed schedules.Coached new hires on company processes while managing employees to achieve maximum production.Identified and communicated customer needs to supply chain capacity and quality teams.Developed detailed plans based on broad guidance and direction.Worked with senior management to initiate new projects and assist in various processes.Coordinated events and worked on ad hoc projects.Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.Promoted team productivity by keeping supplies organized and well-stocked.Screened calls and emails and initiated actions to respond or direct messages for managers.Facilitated training and onboarding for incoming office staff.

Bloomington, Indiana

Kept projects on schedule and within budget while serving as project leader.Held construction progress and regular status meetings with project team.Managed commercial construction projects by working effectively with general contractors, subcontractors, engineers and architects.Consulted with clients to define objectives and develop scopes.Investigated and reported on accidents, injuries and near-miss incidents.Supported construction and extraction workers to facilitate timely completion of projects.

Plainfield, Indiana

Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.Built strong relationships with internal and external candidates to ensure an excellent hiring experience.Advertised job opportunities on social media platforms and job boards.Recruit management - filled 100 positions within 3 months of hire.Meeting deadlines to ensure on time hire dates.

Indianapolis, In

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.Restocked supplies and placed purchase orders to maintain adequate stock levels.Executed record filing system to improve document organization and management.Scheduled office meetings and client appointments for staff teams.Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.Managed filing system, entered data and completed other clerical tasks.

Loveland, Colorado

Allstate Agent within a MINI and BMW car dealership.Generated quotes and proposals for clients to match individual needs.Provided comprehensive product knowledge and guidance to help clients on product selection.Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.Negotiated contracts with clients to establish best coverage with lowest cost.Followed up promptly with interested clients to close sales.

Cincinnati, Ohio

Educated clients on production and benefit protocols through in-depth training procedures.Trained, coached, and mentored new sales associates for maximum performance.Provided exceptional customer service to foster client loyalty and satisfaction.Monitored sales team performance and provided constructive feedback.Achieved or exceeded company-defined sales quotas.Developed and maintained strong working relationships with professionals within assigned territory.

Crawfordsville, Indiana

Scheduled employees for shifts, taking into account customer traffic and employee strengths.Managed purchasing, sales, marketing and customer account operations efficiently.Monitored daily cash discrepancies, inventory shrinkage and drive-off.Reported issues to higher management with great detail.Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.Monitor and control aviation fuel, aircraft parking, hangar leasing/sales, passenger and terminal lounge, flight training, aircraft rental, aerial tours/sightseeing, aerial photography, rental cars, and courtesy transportation.

Terre Haute, Indiana Area

Resolved customer service issues using company processes and policies and provided updates to customers.Responded to customer calls and emails to answer questions about products and services.Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.Escalated issues to proper supervisors when standard processes were not effective.Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.Informed customers of product, price and policy changes to educate on issues and resolve concerns.Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.Investigated and resolved customer inquiries and complaints quickly.