Sara Elder Email & Phone Number

Baton Rouge, Louisiana Area

 ServiceNow Administrator supporting internal ServiceNow production incidents, requests, and problems including customer service issues and working with ServiceNow HI to resolve issues. Use SDLC for development of catalog items, modification of forms and workflows, reports and dashboards, unit testing, obtaining UAT approvals, and implementing update sets in sub production and production environments. Comfortable with administering security group and roles provisioning as well as troubleshooting issues.  Familiar with the Agile development lifecycle. Completed ServiceNow Fundamentals training 07/2018.

Baton Rouge, Louisiana Area

 Use SDLC to Design, develop, test, and deploy Workday Integrations and reports.  Completed the following Workday Training: Core Concepts, Report Writer, Workday Integration System Fundamentals, Workday Simple Integrations, Calculated Fields, Introduction to Workday Studio

Baton Rouge, Louisiana Area

- Administrator for the Trizetto Facets application, including supporting all technical work for upgrade projects, regular communication between vendors and BCBSLA, daily service requests, and on-call/problem resolution duties. - Maintained the Facets production environment and 22 test environments, consisting of 100+ Microsoft 2008 and 2012 servers. Support included enhancement fixes that vendors suggested, security patching, and maintaining/installing software.- Participated in the task group that created the Server Patch Management policy for IT, contributing ideas and documentation.- Other applications supported include: Trizetto NetworX and FXI, McKesson ClaimCheck, and Optum Grouper/Rate Manager

San Antonio, Texas Area

- Supported USAA Bank websphere and mainframe application software from a maintenance standpoint.- Implemented defect and preventive code changes in Java and shell scripts for websphere applications, and in COBOL, JCL, and EZTREIVE programs for mainframe applications.- Performed duties as the websphere batch SME (subject matter expert) including code reviews, code fixes, technical guidance to teammates and across teams, and metric/wellness reporting.- Coordinated testing and validation procedures for adaptive efforts to applications, including upgrades to databases, servers, CICS and MQ regions.

Bloomington/Normal, Illinois Area

- Summer Internship program, learned how Fortune 500 business runs- Introduction to mainframe