Sara Elsayed Email & Phone Number

Abu Dhabi Emirate, United Arab Emirates

Abu Dhabi, United Arab Emirates

Serving as the first point of contact for any customer related issue by answering calls and emails through the company’s helpline and email support. Schedule meetings and manage calendars Tracking customer requests through the integrated CRM platform and generating support tickets. Coordinating with Operations, Sales and Finance Teams to relay relevant information and resolutions to customers. Schedule meetings and manage calendars Receive, review and sort all… Show more Serving as the first point of contact for any customer related issue by answering calls and emails through the company’s helpline and email support. Schedule meetings and manage calendars Tracking customer requests through the integrated CRM platform and generating support tickets. Coordinating with Operations, Sales and Finance Teams to relay relevant information and resolutions to customers. Schedule meetings and manage calendars Receive, review and sort all incoming correspondences via mail, faxes, and emails Prepare confidential and sensitive documents Preparing sheets and reports with (Word, Excel, Access& Power Point ) Show less

Serves customers by identifying their needs and engineering adaptations of products, equipment, and services. Prepare technical proposal to meet project requirements. Prepare, review and deliver quotations/proposals in a timely fashion. Make presentations, follow up, negotiate and finalize orders in accordance with General Sales Conditions. Negotiating and closing sales by agreeing terms and conditions Offering after-sales support services Generating… Show more Serves customers by identifying their needs and engineering adaptations of products, equipment, and services. Prepare technical proposal to meet project requirements. Prepare, review and deliver quotations/proposals in a timely fashion. Make presentations, follow up, negotiate and finalize orders in accordance with General Sales Conditions. Negotiating and closing sales by agreeing terms and conditions Offering after-sales support services Generating high-quality sales leads, following up after initial contact, securing and renewing orders, negotiating prices, completing sales, and arranging deliveries. Researching, developing and modifying products to meet customers' technical requirements and needs. Helping customers who have problems with installed products and recommending improved or upgraded materials and machiner Show less

Support Customer Remotely Remote Implementation Open tickets and escalate issue to vendor  Working on ZOHO ticketing system  Technical coordination  Presales activities (POC, Presales Meeting, Demo, Presentation…etc.) Support internal users (windows, Mac, servers, printer, switches, routers …etc.) Website Chatbot and Messenger Chatbot with Dialog flow. Initial technical interactions with our new cybersecurity vendors. ( Sophos… Show more Support Customer Remotely Remote Implementation Open tickets and escalate issue to vendor  Working on ZOHO ticketing system  Technical coordination  Presales activities (POC, Presales Meeting, Demo, Presentation…etc.) Support internal users (windows, Mac, servers, printer, switches, routers …etc.) Website Chatbot and Messenger Chatbot with Dialog flow. Initial technical interactions with our new cybersecurity vendors. ( Sophos , cyberaom,bullguard.eset….etc). Show less

Bachelor’S Degree, Electrical, Electronics And Communications Engineering, Good

High School, 97%