Sara Elsayed Email & Phone Number

United Arab Emirates

Dubai, United Arab Emirates

United Arab Emirates

Dubai, United Arab Emirates

•Planning and organizing the international conference, Forms and group discussions to discuss relevant topics and facilitate the exchange of information.•Conducting market research, gathering information and negotiating quotations from different suppliers and contractors and sending them across for management approval. •Creating and managing the event calendar.•Identifying and coordinating with local and international conference speakers, applying for speaking permits and putting together the final schedule throughout the show.•Served as the point of contact between the company and partners to make sure the event is up to the desired local and international standard.•Applying for event permits and submitting all required documents to the venue and other concerned parties.•Performing and supervising various duties including venue preparation, on-site registrations, presentation materials, AV equipment, catering and housekeeping.•Coordinating closely with the Sales Team, Operations, suppliers, contractors etc. to ensure the distribution of pertinent information and maintain an orderly working environment.•Liaising with travel agencies to arrange the flights and accommodations of the international VIP visitors, speakers and delegates. •Working with the team to conduct pre- and post-event evaluations and reports.

Dubai, United Arab Emirates

•Generated new sales and business opportunities for future events in the course of high-value events and client communications/ liaisons.•Coordinated closely with the sales team during events and proactively assisted with National Pavilions, Hosted Buyers and VIP lounges.•Arranged appointments for customers to attend sales/product/marketing presentations, as well as appointments for sales representatives to meet with prospective customers.•Created and implemented best practice on client’s communication, final proposals and internal process in close liaison with the Managing Director.•Build and sustained strong professional relationships with all clients; adequately supported visitors/ exhibitors to the highest standard expected by the Group.•Ensured timely and quality project delivery by coordinating closely with other internal departments (i.e., Customer Service, Operations etc.)•Led and coordinated the on-site operations team to ensure achievement of project objectives and 100% client satisfaction.•Created and updated existing databases for customers, visitors and exhibitors by undertaking in-depth research and making direct calls in the Middle East and Europe.•Arranged and conducted market surveys to gain valuable information on potential customers in close coordination with the Marketing Director.•Managed and actively supported junior tele-sales executives; generated sales leads through cold calls for various exhibitions

United Arab Emirates

-Monitored all service desks and customer care requests daily by taking the necessary action within the set time frame. -Maintained proper customer information, provided customers with offers/ quotations, and update communications as needed on ARAMEX CRM systems which would result in maintaining the true status of the CMT performance and customer production. -Served as the Point of Contact between the clients and the company by managing accounts, organizing new subscriptions, monitoring operations and shipments delivery to achieve sales targets and budgets.-Maintained and developed the relationship with customers through being the one-stop-shop contact point to achieve ARAMEX growth organically/through new acquisitions and help develop ARAMEX services. -Prepared and updated training material in liaison with the product manager; successfully trained new recruits and call center agents to improve understanding and performance.-Contributed in Shop and Ship developed services through building knowledge of customers' business needs. -Developed clear and effective written proposals/quotations for current and prospective customers.-Updated customers’ information on their individual profiles in the system to achieve successful and timely delivery of customer’s packages. -Devised new templates that helped improve the quality of the service.-Handled and resolved customers' complaints in order to achieve and ensure customers' satisfaction in a fashion where the root cause of the complaint is properly addressed; reported to the Shop and Ship Team Leader/Manager.

Bachelor'S Degree

High School