• Collaborated between internal and external teams to provide comprehensive program management to approximately 15 healthcare networks by way of administrative support, workforce management, payroll administration, client relationship management and enforcement of compliance standards to meet/exceed Aya, vendor and client expectations or deadlines.• Managed inquiries from clients, vendor partners, and contingent workers while maintaining the highest degree of confidentiality in accordance with HIPPA regulations.• Drove continuous process and program development by updating existing procedures, improving documentation and facilitating internal cross-training initiatives by collaborating with vendors, clients and Aya internal teams.• Oversaw the processing of 50-80 contingent workers per month which entailed scheduling candidate interviews, assigning and reviewing compliance documents, managing the onboarding/offboarding protocols, and coordinating with client sites to overcome any obstacles or delays.

• Provide administrative support, ensuring a smooth and efficient business process and surpassing vendor partner and client expectations.• Cultivate and maintain valuable relationships with clients, vendor partners and internal Aya team members.• Meticulously review documentation for accurate details and process documents swiftly.• Assist with client / vendor partner / contingent worker inquiries as needed, while maintaining the highest degree of confidentiality.• Assist with the review of candidate profiles, ensuring completeness, accuracy, and adherence to submission processes.• Coordination of scheduling candidate interviews, managing candidate starts, (1st day instructions) processing candidate offers and support candidate offboarding w/vendor partners.• Manage all daily/weekly administrative tasks and duties, to include running reports in a timely manner.•Understand the program escalation process to ensure streamlined communication amongst all parties.• Strive for continuous process and program improvement by working collaboratively with partners, clients and Aya internal parties.

• Responsible for and goaled against the team production of potential placements, placement flips, and the pending placement approval rating.• Listen to calls and provide coaching feedback to help develop and train team members.• Teach and train team members on various strategies to increase productivity.• Communicate expectations, assignments, and responsibilities clearly and professionally.• Support the team with collecting necessary information for potential placements to provide to the Verifications Team.• Support the team with overcoming graduate and employer obstacles to contribute to long term graduate success.• Support the Manager, Graduate Success in training facilitation and coaching to aid in better production results.• Provide weekly forecast information to the Manager and Director for the team’s weekly production.• Partner closely with the production teams to support placement efforts.• Provide motivation and recognition to the team with support from Manager and Director.• Performs other duties as assigned.• Build a strong culture of accountability and high performance.• Create and implement an effective onboarding plan for every team member.• Recruit, train and develop a team with skills and experience aligned to meet UMA’s needs and the market with a focus on retention of top performers.• Set clear expectations for all Team Members. Analyze goals, activities, and results to determine action plans to improve individual and team performance per stated performance management guidelines.• Ensure that UMA values are being demonstrated and policies are being followed.• Keep current on institutional goals, objectives, and progress.• Engage in institutional sponsored activities and initiatives as appropriate.• Lead with courage in support of change initiatives that impact organization.• Manages and assists in coordinating efforts between departments within UMA.• Provide feedback and input.

•Utilize effective time management, problem-solving, leadership and organizational skills to consistently collaborate with others to adhere to deadlines and encourage a drama free environment between partnering institutions, graduates, UMA staff and peers.•Establish and maintain effective virtual relationships with affiliated institutions to identify higher education opportunities for continuing education and refer qualified UMA students and graduates to appropriate partner schools for additional inquiry.•Evaluates graduate interest in continuing education based on his/her meeting academic/FA criteria, desire to complete advanced degree, & scholastic interests.•Co-created Dynamic Duo with GDS partner, which is a weekly meeting to discuss support methods focused on metrics, challenges, best practices, areas of opportunity and upcoming training with the Wizards team to facilitate an organized productive work environment and increase targeted production metrics in relation to waivers. •Relied upon for training and peer-to-peer guidance of GDS/ART new hires while exhibiting the daily duties and best practices required to be successful within this role while exuding UMA values.•Drive monthly production goals by assisting graduates in the transition process to higher education enrollment resulting in 33% of Articulation total grads enrolled within the last 12 months exceeding my roles overall production goal by 8%.•Completes follow-up outreach at prescribed intervals to ensure graduate enrollment retention and that they maintain academic requirements with partnership schools resulting in an 82% enrollment to start rate with a goal of 75%.•Consistently called upon to participate in special events, like UMA’s 1st open house with The University of Arizona Global Campus and Commencement, on behalf of the Graduate Documentation Specialist Team, Articulation Department and Partnership schools to identify production opportunities after hours.

• Develop and implements marketing plans to achieve graduation employment goals.• Build effective relationships with local and regional corporations, non-profit and government organizations and community partners to identify employment opportunities and to promote the school's qualified students, graduates and alumni.• Cold call hiring managers to generate interviews for graduates.• Complete telephone interviews and e-mail correspondence to prospective employers to determine the their employment needs• Assist students and graduates in securing employment in their field of training.• Provide career coaching, including seminars and workshops on interviewing techniques and other job search skills training to students and alumni.

●Maintains fast, friendly customer service.●Utilizes multiple sales techniques. ●Operates check-stand equipment and processes a variety of monetary transactions.●Manages coverage of key areas of the store including shoes, fitting room and cash wrap.●Ensures Sales Associates follow Charlotte Russe Policy, Loss Prevention policies and procedures.●Mentors and coach’s employees●Serves as a liaison regarding store priorities determined by store management and delegates tasks to Sales Associates accordingly●Opens and closes the store per company guidelines.●Audits and approves register transactions in accordance with established policies and procedures.●Demonstrates knowledge of merchandise, current marketing campaigns, and in-store promotions.● Executes marketing, promotional and visual best practices.●Organizes inventory.

“ Assist with daily ASL needs." Assist clients with personal hygiene and the use of toilet facilities" Administered requested medication to patients orally and via IVs " Assist clients with self-administration of medications" Executed meal preparation and feeding, when required" Scrutinized prescriptions to ensure authenticity of information" Observed patient’s response to existing and new treatment plans" Performed intervention activities where required" Maintain an inventory of all medications, especially controlled substances" Created, maintained, and updated patient records" Documented accurate reports regarding patient’s responses to administered medication" Maintain awareness of the medications possible interactions and side effects" Triaged patients to determine changes brought about by new medication" Maintain friendly patient relation services" Maintain and restocked medication inventories" Discarded waste, expired medication, or supplies on an immediate basis

● Performed clerical duties, including data entry, filing paper documents, email, Outlook calendar management, and word processing.● Retrieved, printed, faxed, or mailed claims and supporting documentation to vendors or others as directed.● Provided backup support for all office functions.● Received, screened, and routed incoming telephone calls and other electronic correspondence.● Communicated with customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards.● Generated and forwarded appropriate forms to insured/claimant for completion.● Processed claims payments.● Completed all necessary documentation and routed them to the appropriate parties.