Sara Hyman Email & Phone Number

Remote

Austin, Texas, United States

Program management for transitions related to BPO contract set up; managing risks, stakeholders, and program compliance- Attain industry experience in Business Process Outsourcing and SaaS for F&A, Privacy, Insurance, HR and Customer Support scopes- Manage Agile and Waterfall projects 4-6 months per project, achieving milestone and contractual requirements- Implement quality methods and brainstorm KPIs for clients without established metrics- Knowledge Transfer process mapping, design, and improvement ensuring client satisfaction with contract execution- Direct UAT procedures and managed escalations and problem solving- Coordinate cross-functional teams to achieve project goals in a timely and effective manner within budget- Enact customized project reporting dashboards and governance models for Fortune 100 clients- Spearhead communication and partnership with client and internal senior level stakeholders on daily basis

Austin, Texas Metropolitan Area

Support in project transitions related to operational setup for BPS contracts; analysis and presentation of plan inputs- Analyzed program risks to enact quick problem solving and mitigations, keeping the project on track to deadlines- Consolidated inputs into program controls, establishing clear, detailed, and timely communication to internal and external stakeholders- Executed current state-gap analysis, documenting existing process maps and “to be” state- Improved communication between different geographies to build rapport and governance effectiveness - Overhauled team’s internal communication initiatives based on leadership’s objectives- Implemented team technology to drive methodology improvements

Global

Greater Buenos Aires, Argentina

- Facilitated quality control of technology support team help desk- Drove PMO process for internal governance- Applied data visualization and dashboards for team KPI visibility

Remote

Oversaw group sales team and streamlined digital customer support for back-office functions - Directed group sales team and managed group sales for seasonal holiday event- Trained new sales and customer service professionals- Generated first KPIs in group sales resulting in client satisfaction with group sale functionality

Spokane, Washington Area

Development of best practices for exceptional customer service and retail innovation- Recognized as top performer in department, driving team sales to surpass expected targets- Broadened knowledge of various business efficiency models- Developed Digital Innovation Capstone project

Portland, Oregon Area

-Worked on a dynamic team of seven women selling athleisure clothing-Promoted active lifestyle for women-Handled opening and closing the store and other duties-Aided in physical inventory for the year-Performed bra fittings for customers -Discussed product information with other employees and customers

Portland, Oregon Area

- Aided in daily operations of a program assisting women to transition out of homelessness- Facilitated an emergency shelter for women coming off the streets of Portland - Built relationships and trust to help women move forwards in their lives - 200+ hours of volunteeringTo view Internship Profile you must log into a gmail account. Thank you.

Chicago, Il

-Hosted groups of 15 volunteer high school students and adults around Chicago -Directed groups from one community organization to another-Led nightly debrief and discussions-Handled finances for each group every week-Maintained close contact and relationships with each community-based organization-Built social bonds between the community organizations, communities being served, and volunteers- Executed a flexibily scheduled activites and managed unforseen barriers or challenges to schedule

Los Angeles, Ca

-Hosted groups of 15 volunteer high school students and adults around Los Angeles-Directed groups from one community organization to another-Led nightly debrief and discussions-Handled finances for each group every week-Maintained close contact and relationships with each community-based organization-Built social bonds between the community organizations, communities being served, and volunteers- Executed a flexibily scheduled activites and managed unforseen barriers or challenges to schedule