Key Accountabilities: 1. Leadership - Business, People and Self 2. Vision, Strategy and Growth 3. Data and Insights 4. Social Impact5. Stakeholder Management6. System Design and ImprovementResponsible for:• Management of the Service Performance Team• Lead and coordinate Veteran Services data collection, analysis and reporting for RSL Queensland and Mates4Mates• Provide insight, advice and recommendations to the Senior Leadership and Executive… Show more Key Accountabilities: 1. Leadership - Business, People and Self 2. Vision, Strategy and Growth 3. Data and Insights 4. Social Impact5. Stakeholder Management6. System Design and ImprovementResponsible for:• Management of the Service Performance Team• Lead and coordinate Veteran Services data collection, analysis and reporting for RSL Queensland and Mates4Mates• Provide insight, advice and recommendations to the Senior Leadership and Executive Team • Lead and engage with all areas of the service delivery on a cycle on continuous improvement to enhance effectiveness of our services and achieve measurable improvements in the quality of lives of those we support. • Lead the implementation of the Veteran Services Data Framework and roadmap.• Drive and embed social impact measurement enabling RSL Queensland to enhance the quality of life of Veterans and their families.• Work collaboratively with the Head of Service Strategy, Planning and Performance and internal teams to deliver the Veteran Services Strategy. Show less

The Service Performance Lead is a part of the Veterans Services team with responsibility for leading the performance improvement and service evaluation of the services offered by the Veteran Services team. The Service Performance Lead role reports to the GM Veteran Services and is responsible for:• Understanding why and how business processes and outputs are achieved, and look for efficiencies through technology, innovation, automation and process improvement.• Engaging with all… Show more The Service Performance Lead is a part of the Veterans Services team with responsibility for leading the performance improvement and service evaluation of the services offered by the Veteran Services team. The Service Performance Lead role reports to the GM Veteran Services and is responsible for:• Understanding why and how business processes and outputs are achieved, and look for efficiencies through technology, innovation, automation and process improvement.• Engaging with all areas of the service delivery on a cycle on continuous improvement to achieve measurable improvements in the lives of those we support. • Lead and coordinate Veteran Services data collection, analysis and reporting against respective organisational frameworks.• Engage and coordinate Veteran Service capability with the transformation team, aligning continuous improvement with project deliverables.Key Accountabilities: 1. Vision, Strategy and Growth 2. Leadership - Business, People and Self 3. Service Delivery Ecosystem Stakeholder Engagement 4. Insights and Recommendations 5. System and process improvement Show less

Responsible for analysing data to develop operational strategies to increase the relevancy of our service delivery