Sara Johnson Email & Phone Number

Dallas, Texas, United States

• Surface contextualized, high-impact requests to product team for review• Create Looker reports to track client trends and adapt plans accordingly• Update processes based on team insights on pain points and inefficiencies• Create and maintain precise documentation for all team responsibilities• Prioritize requests to ensure turnaround for key clients stays under 3 days• Coordinate with client-facing teams to accommodate special requests• Maintain a 98% team-wide customer satisfaction score• Monitor team performance to identify opportunities for additional training• Remotely manage up to 15 employees, coach 2 into new Team Lead role

Dallas, Texas, United States

• Replied to incoming requests and routed them to designated queues• Assisted team in solving tickets to ensure all daily deadlines were met• Provided guidance when teammates encountered uncommon problems• Assessed team protocols and recommended adjustments for improvement• Delegated special requests to teammates and oversaw their completion• Recorded software best practices and workarounds for internal reference• Documented former duties and trained replacement

Dallas, Texas, United States

• Checked all requests for clarity and resolved discrepancies with clients• Edited logo files of varying types to reflect client specifications• Prepared up to 60 tickets per day for store creation specialists• Assessed the size and complexity of requests to determine completion time• Designed and implemented a process to distribute work fairly among team• Created templates for vector art, store headers, and logo option swatches

Arlington, Tx

• Color-corrected and retouched photos for print and web• Met with customers to review and finalize orders• Checked in orders and prepared products for delivery• Maintained inventory to ensure a timely production process

Coppell, Texas, United States

• Edited photos for print, projects, and special requests• Designed personalized cards and collages • Assisted customers by phone, email, and in person

Coppell, Texas, United States

• Provided excellent customer service to diverse clientele and maintained organized work area• Increased sales through memberships and weekly promotions

Tuscaloosa, Alabama, United States

• Assisted with appointment scheduling and provided information over the phone and in person• Independently handled multiple front office duties as needed

Northport, Alabama, United States

• Set up DonorPerfect database to track donor information, gifts, and mailings• Photographed events such as the Kentuck Festival of the Arts, Art Nights, and Kentuck for Kids• Archived past photographs to make a more manageable system for finding photographs for publication, advertising, and general use• Performed various office duties such as creating excel spreadsheets, running the gallery shop, chalking signs, and assisting customers, artists, and patrons

Bachelor Of Arts (B.A.), Interdisiplinary Studies: Community Arts & Photography, 4.0

Activities and Societies: University Honors Program, International Honors Program, summa cum laude

Education record

Completed Dual Credit courses while in high school. Completed general requirement courses while on summer break from university.